How To Fix FKK_RTP114 - Event 6021 rejected the payment, repetition is possible

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_RTP -

• Message number: 114

• Message text: Event 6021 rejected the payment, repetition is possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_RTP114 - Event 6021 rejected the payment, repetition is possible ?

  The SAP error message FKK_RTP114 with the description "Event 6021 rejected the payment, repetition is possible" typically occurs in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules. This error indicates that a payment event has been rejected, and it suggests that the payment can be retried.
  Causes:
  
  Payment Block: The payment might be blocked due to various reasons such as insufficient funds, incorrect payment details, or a payment block set on the customer account.
  Configuration Issues: There may be configuration issues in the payment processing settings or in the payment method used.
  Data Inconsistencies: There could be inconsistencies in the data related to the payment, such as incorrect account numbers or missing information.
  Technical Errors: There might be technical issues in the system, such as problems with the payment processing program or communication errors with external payment systems.
  
  Solutions:
  
  Check Payment Block: Review the customer account to see if there are any payment blocks set. If so, resolve the issues causing the block.
  Review Payment Details: Ensure that all payment details are correct, including account numbers, payment methods, and amounts.
  Reprocess Payment: Since the error message indicates that repetition is possible, you can attempt to reprocess the payment. This can often be done through the transaction that initiated the payment or through a specific payment processing transaction.
  Check Configuration: Review the configuration settings for payment processing in SAP to ensure that everything is set up correctly.
  Consult Logs: Check the application logs or error logs for more detailed information about why the payment was rejected. This can provide insights into specific issues that need to be addressed.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FPL9 (for payment processing) or FBL5N (for customer account display) to investigate further.
  Documentation: Review SAP documentation related to payment processing in FI-CA or Convergent Charging for more detailed guidance on handling payment events and errors.
  User Exits and BAdIs: If custom logic is implemented in your SAP system, check for any user exits or BAdIs that might affect payment processing.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.