FKK_RTP022 - Not possible to reject payment &3 at cash desk &1/&2 (payment cat. &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_RTP -

• Message number: 022

• Message text: Not possible to reject payment &3 at cash desk &1/&2 (payment cat. &4)

What causes this issue?

You cannot reject the posting of payment &V3& again. If the entry has
one of the following statuses, the posting can be rejected:
@VV@,,01,,Created, not yet processed
@VV@,,05,,Error occurred during processing
@VV@,,06,,Credit card authorization rejected

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_RTP022 - Not possible to reject payment &3 at cash desk &1/&2 (payment cat. &4) ?

  The SAP error message FKK_RTP022 indicates that it is not possible to reject a payment at a specific cash desk due to certain conditions not being met. This error typically arises in the context of the SAP Contract Accounts Receivable and Payable (FI-CA) module, particularly when dealing with payment processing at cash desks.
  Cause:
  The error can occur due to several reasons, including but not limited to:
  
  
  Payment Category Restrictions: The payment category specified in the error message may not allow for rejection. Certain payment categories have specific rules that prevent them from being rejected once processed.
  
  
  Cash Desk Configuration: The cash desk settings may not permit the rejection of payments. This could be due to configuration settings in the SAP system that restrict certain actions based on the cash desk or payment type.
  
  
  Payment Status: The payment may already be in a status that does not allow for rejection. For example, if the payment has already been cleared or processed further, it may not be possible to reject it.
  
  
  Authorization Issues: The user attempting to reject the payment may not have the necessary authorizations to perform this action.
  
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Check Payment Category: Review the payment category (&4) to determine if it allows for rejection. You may need to consult the documentation or configuration settings related to payment categories in your SAP system.
  
  
  Review Cash Desk Configuration: Check the configuration of the cash desk (&1/&2) to ensure that it is set up to allow payment rejections. This may involve consulting with your SAP administrator or reviewing the configuration settings in the system.
  
  
  Verify Payment Status: Check the status of the payment to see if it can be rejected. If the payment has already been processed or cleared, you may need to look for alternative ways to handle the transaction.
  
  
  User Authorizations: Ensure that the user attempting to reject the payment has the necessary authorizations. If not, you may need to request additional permissions from your SAP security team.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may provide additional insights or updates regarding this error message.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the FI-CA module that may help in managing payments and cash desk operations.
  Documentation: Review SAP documentation related to payment processing and cash desk management for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.