How To Fix FKK_RTP021 - Unable to repeat payment &3 to cash desk &1/&2 (payment category &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_RTP -

• Message number: 021

• Message text: Unable to repeat payment &3 to cash desk &1/&2 (payment category &4)

What causes this issue?

You cannot repeat the posting of payment &v3& again.
If a payment has one of the following statuses, it is possible to repeat
the posting:
@VV@,,01,,Created, not yet processed
@VV@,,05,,Error occurred during processing
@VV@,,06,,Credit card authorization rejected
@VV@,,10,,Payment Order Created, Bank Not Yet Informed
@VV@,,12,,Payment Order Created, Bank Has Confirmed
@VV@,,13,,Payment Order Created, Bank Has Rejected
@08@,,15 ,,Payment Order Created, Confirmed, and Payment Posted
@VV@,,16,,Payment Order Created, Bank Has Rejected, Return Created
@VV@,,20,,Payment Posted, Bank Not Yet Informed
@08@,,22,,Payment Posted, Bank Has Confirmed
@VV@,,23,,Payment Posted, Bank Has Rejected
@VV@,,26,,Payment Posted, Bank Has Rejected, Return Created
Using event 6232, you can also make it possible for payments with a
different status (such as, payments with status 07, 11, or 21) to be
repeated. For more information, see the documentation for the function
module <DS:FU.FKK_SAMPLE_6232>FKK_SAMPLE_6232</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_RTP021 - Unable to repeat payment &3 to cash desk &1/&2 (payment category &4) ?

  The SAP error message FKK_RTP021 indicates that there is an issue with repeating a payment to a cash desk. This error typically arises in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules, where payments are processed.
  Cause:
  The error message FKK_RTP021 can occur due to several reasons, including:
  
  Payment Already Processed: The payment you are trying to repeat has already been processed, and the system does not allow repeating it.
  Incorrect Payment Category: The payment category specified may not be valid for the cash desk or the transaction type.
  Cash Desk Configuration: There may be issues with the configuration of the cash desk, such as it being closed or not set up to accept repeated payments.
  Data Inconsistencies: There may be inconsistencies in the data related to the payment or cash desk, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to perform the action of repeating the payment.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Payment Status: Verify if the payment has already been processed. If it has, you may need to look for alternative ways to handle the transaction.
  Review Payment Category: Ensure that the payment category you are using is valid for the cash desk and the type of transaction you are attempting.
  Cash Desk Configuration: Check the configuration of the cash desk in the system. Ensure that it is open and configured to accept repeated payments.
  Data Validation: Validate the data related to the payment and cash desk. Look for any inconsistencies or missing information that may be causing the error.
  User Authorizations: Ensure that the user attempting to repeat the payment has the necessary authorizations to perform this action.
  Consult Documentation: Refer to SAP documentation or help resources for specific details related to the error message and its resolution.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes related to payment processing in SAP, such as FPL9 (for payment processing) or FKKOP (for contract accounts).
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts who can provide more tailored assistance based on your system configuration and business processes.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.