How To Fix FKK_CRM074 - &1 work items were assigned

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 074

• Message text: &1 work items were assigned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM074 - &1 work items were assigned ?

  The SAP error message FKK_CRM074 typically relates to issues in the Contract Accounts Receivable and Payable (FI-CA) module, particularly when dealing with work items in the context of CRM (Customer Relationship Management) integration. The message indicates that there are a certain number of work items assigned that need to be addressed.
  Cause:
  The error can occur due to several reasons, including:
  
  Unprocessed Work Items: There are work items in the system that have not been processed or cleared, which may be causing a blockage in the workflow.
  Configuration Issues: There may be configuration settings in the FI-CA or CRM modules that are not set up correctly, leading to discrepancies in work item processing.
  Data Inconsistencies: There could be inconsistencies in the data related to the work items, such as missing or incorrect information.
  Authorization Issues: The user may not have the necessary authorizations to process the work items.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Work Items: Go to the work item management transaction (e.g., using transaction code SWI1) to review the work items assigned. Identify any that are pending or require action.
  Process Work Items: If there are work items that need to be processed, take the necessary actions to complete or clear them.
  Review Configuration: Check the configuration settings in both the FI-CA and CRM modules to ensure they are correctly set up. This may involve consulting with your SAP Basis or FI-CA consultant.
  Data Consistency Check: Run data consistency checks to identify and correct any inconsistencies related to the work items.
  Authorization Check: Ensure that the user has the appropriate authorizations to access and process the work items. This may involve checking user roles and permissions.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error message. SAP Notes often provide patches or additional guidance for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWWIHEAD (Work Item Overview), and SWWI (Work Item Management).
  Documentation: Review SAP documentation related to FI-CA and CRM integration for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.