How To Fix FKK_CRM062 - Inconsistency when submitting document &1 to collection agency

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 062

• Message text: Inconsistency when submitting document &1 to collection agency

What causes this issue?

Document &V1& was released to or submitted to the collection agency.
However, there is no entry in the management data for submission to
collections.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM062 - Inconsistency when submitting document &1 to collection agency ?

  The SAP error message FKK_CRM062 indicates an inconsistency when attempting to submit a document to a collection agency. This error typically arises in the context of SAP's Contract Accounts Receivable and Payable (FI-CA) module, which is used for managing customer accounts and collections.
  Cause:
  The error can be caused by several factors, including:
  
  
  Data Inconsistency: There may be inconsistencies in the data related to the document being submitted. This could involve missing or incorrect information in the customer account, document, or related master data.
  
  
  Configuration Issues: The configuration settings for the collection agency or the submission process may not be set up correctly.
  
  
  Document Status: The document may not be in a status that allows it to be submitted to a collection agency (e.g., it may be already submitted, canceled, or in a blocked status).
  
  
  Missing Authorizations: The user attempting to submit the document may not have the necessary authorizations to perform this action.
  
  
  Solution:
  To resolve the FKK_CRM062 error, you can take the following steps:
  
  
  Check Document Data: Review the document that you are trying to submit. Ensure that all required fields are filled out correctly and that there are no inconsistencies in the data.
  
  
  Review Configuration: Verify the configuration settings for the collection agency in the SAP system. Ensure that the agency is correctly set up and that the submission process is configured properly.
  
  
  Check Document Status: Look at the status of the document you are trying to submit. If it is not in a suitable status, you may need to change its status or resolve any issues preventing submission.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to submit documents to the collection agency. You may need to consult with your SAP security team to verify this.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues related to this error message.
  
  
  Debugging: If you have access to technical resources, consider debugging the process to identify the exact point of failure and the underlying cause of the inconsistency.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the FI-CA module, such as FKK_ORDER, FKK_CRM, and others that may be involved in the collection process.
  Documentation: Review SAP documentation related to the FI-CA module and collection agency processes for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.