How To Fix FKK_CRM062 - Inconsistency when submitting document &1 to collection agency

FKK_CRM062 - Overview

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 062

• Message text: Inconsistency when submitting document &1 to collection agency

What causes this issue?

Document &V1& was released to or submitted to the collection agency.
However, there is no entry in the management data for submission to
collections.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM062 - Inconsistency when submitting document &1 to collection agency ?

  The SAP error message FKK_CRM062 indicates an inconsistency when attempting to submit a document to a collection agency. This error typically arises in the context of SAP's Contract Accounts Receivable and Payable (FI-CA) module, which is used for managing customer accounts and collections.
  
  Cause:
  The error can be caused by several factors, including:
  
  
  Data Inconsistency: There may be inconsistencies in the data related to the document being submitted. This could involve missing or incorrect information in the customer account, document, or related master data.
  
  
  
  Configuration Issues: The configuration settings for the collection agency or the submission process may not be set up correctly.
  
  
  Document Status: The document may not be in a status that allows it to be submitted to a collection agency (e.g., it may be already submitted, canceled, or in a blocked status).
  
  
  Missing Authorizations: The user attempting to submit the document may not have the necessary authorizations to perform this action.
  
  
  
  Solution:
  To resolve the