How To Fix FKK_CRM058 - Event log: event &1 was not triggered successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 058

• Message text: Event log: event &1 was not triggered successfully

What causes this issue?

During the assignment of a payment or the cancellation of a payment, an
interaction center event is triggered in Customer Relationship
Management (CRM) (in this case: &V1&). An error occurred during this
process.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

One of the reasons listed below is the cause of the error:
No session ID could be determined.
No RFC desitination was entered for the callback.
An error occurred during the callback to CRM.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM058 - Event log: event &1 was not triggered successfully ?

  The SAP error message FKK_CRM058 indicates that a specific event (denoted by &1) was not triggered successfully in the context of Contract Accounts Receivable and Payable (FI-CA) or related CRM processes. This error typically arises in scenarios involving billing, payment processing, or event handling in the SAP system.
  Causes:
  
  Configuration Issues: The event may not be properly configured in the system. This could involve missing or incorrect settings in the event management configuration.
  Missing Master Data: Required master data (like customer accounts, contracts, etc.) may be incomplete or missing, preventing the event from being triggered.
  Authorization Issues: The user or process attempting to trigger the event may lack the necessary authorizations.
  Technical Errors: There could be underlying technical issues, such as problems with the database, application server, or network connectivity.
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard event triggering process.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the relevant events in the SAP system. Ensure that all necessary parameters are correctly set up.
  Verify Master Data: Ensure that all required master data is complete and accurate. Check customer accounts, contracts, and any other relevant data.
  Review Authorizations: Check the user roles and authorizations to ensure that the user or process has the necessary permissions to trigger the event.
  Analyze Logs: Use transaction codes like SLG1 (Application Log) to analyze logs for more detailed error messages that can provide insights into why the event failed.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the failure occurs.
  Consult Documentation: Refer to SAP documentation or notes related to the specific event and error message for additional guidance.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Item Display), FBL3N (G/L Account Line Item Display), and FBL5N (Customer Line Item Display) to check related financial documents.
  Event Management: Understand the event management framework in SAP, which includes how events are defined, triggered, and processed.
  SAP Notes: Search for SAP Notes related to FKK_CRM058 for any known issues or patches that may address the problem.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the FKK_CRM058 error message.