How To Fix FKK_CRM058 - Event log: event &1 was not triggered successfully

FKK_CRM058 - Overview

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 058

• Message text: Event log: event &1 was not triggered successfully

What causes this issue?

During the assignment of a payment or the cancellation of a payment, an
interaction center event is triggered in Customer Relationship
Management (CRM) (in this case: &V1&). An error occurred during this
process.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

One of the reasons listed below is the cause of the error:
No session ID could be determined.
No RFC desitination was entered for the callback.
An error occurred during the callback to CRM.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM058 - Event log: event &1 was not triggered successfully ?

  The SAP error message FKK_CRM058 indicates that a specific event (denoted by &1) was not triggered successfully in the context of Contract Accounts Receivable and Payable (FI-CA) or related CRM processes. This error typically arises in scenarios involving billing, payment processing, or event handling in the SAP system.
  Causes:
  
  
  Configuration Issues: The event may not be properly configured in the system. This could involve missing or incorrect settings in the event management configuration.
  Missing Master Data: Required master data (like customer accounts, contracts, etc.) may be incomplete or missing, preventing the event from being triggered.
  Authorization Issues: The user or process attempting to trigger the event may lack the necessary authorizations.
  Technical Errors: There could be underlying technical issues, such as problems with the database, application server, or network connectivity.
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard event triggering process.
  
  Solutions:
  
  Check Configuration: Review the configuration settings