How To Fix FKK_CRM057 - Adding to contact data was not successful

FKK_CRM057 - Overview

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 057

• Message text: Adding to contact data was not successful

What causes this issue?

The system could not add the payment to the contact data in Customer
Relationship Management (CRM).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

One of the reasons listed below is the cause of the error:
No session ID could be determined.
There is no logical system defined.
No RFC desitination was entered for the callback.
During the callback to CRM, a technical error occurred in the RFC call.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

FKK_CRM057 - Details

• The SAP error message FKK_CRM057 ("Adding to contact data was not successful") typically occurs in the context of SAP Convergent Charging or SAP CRM when there is an issue with adding or updating contact data for a business partner or customer. This error can arise due to various reasons, including data inconsistencies, missing mandatory fields, or issues with the underlying configuration.
  Causes:
  
  Missing Mandatory Fields: Required fields in the contact data may not be filled out.
  Data Inconsistencies: There may be inconsistencies in the data being entered, such as invalid formats or values.
  Authorization Issues: The user may not have the necessary permissions to add or modify contact data.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Configuration Issues: Incorrect configuration settings in the CRM or Convergent Charging module may lead to this error.
  
  Solutions:
  
  Check Mandatory Fields: Ensure that all required fields are filled out correctly. Review the