How To Fix FKK_CRM057 - Adding to contact data was not successful

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 057

• Message text: Adding to contact data was not successful

What causes this issue?

The system could not add the payment to the contact data in Customer
Relationship Management (CRM).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

One of the reasons listed below is the cause of the error:
No session ID could be determined.
There is no logical system defined.
No RFC desitination was entered for the callback.
During the callback to CRM, a technical error occurred in the RFC call.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM057 - Adding to contact data was not successful ?

  The SAP error message FKK_CRM057 ("Adding to contact data was not successful") typically occurs in the context of SAP Convergent Charging or SAP CRM when there is an issue with adding or updating contact data for a business partner or customer. This error can arise due to various reasons, including data inconsistencies, missing mandatory fields, or issues with the underlying configuration.
  Causes:
  
  Missing Mandatory Fields: Required fields in the contact data may not be filled out.
  Data Inconsistencies: There may be inconsistencies in the data being entered, such as invalid formats or values.
  Authorization Issues: The user may not have the necessary permissions to add or modify contact data.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  Configuration Issues: Incorrect configuration settings in the CRM or Convergent Charging module may lead to this error.
  
  Solutions:
  
  Check Mandatory Fields: Ensure that all required fields are filled out correctly. Review the data entry form for any highlighted fields that need attention.
  Validate Data: Check the format and validity of the data being entered. Ensure that it adheres to the expected formats (e.g., phone numbers, email addresses).
  Review Authorizations: Verify that the user has the necessary authorizations to perform the action. This may involve checking user roles and permissions in the SAP system.
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  Consult Configuration: If the issue persists, consult with your SAP Basis or technical team to review the configuration settings related to contact data management.
  Test in a Different Environment: If possible, try to replicate the issue in a development or test environment to see if it is specific to the current environment.
  Contact SAP Support: If none of the above solutions work, consider reaching out to SAP Support for assistance, providing them with the error message and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing business partner data.
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be patches or updates that address known issues.
  Documentation: Review SAP documentation for the specific module you are working with (e.g., SAP CRM, SAP Convergent Charging) for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the FKK_CRM057 error message.