How To Fix FKK_CRM021 - Printer parameters missing in user data for &1 in ERP system

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 021

• Message text: Printer parameters missing in user data for &1 in ERP system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM021 - Printer parameters missing in user data for &1 in ERP system ?

  The SAP error message FKK_CRM021 indicates that there are missing printer parameters in the user data for a specific user in the ERP system. This error typically occurs when the system attempts to print a document (like invoices or billing documents) but cannot find the necessary printer settings associated with the user profile.
  Cause:
  
  Missing Printer Configuration: The user does not have a default printer set up in their user profile.
  User Profile Issues: The user profile may not have the necessary printer parameters configured.
  Authorization Issues: The user may not have the required authorizations to access the printer settings.
  System Configuration: There may be issues with the overall printer configuration in the SAP system.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check User Profile:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is experiencing the issue and click on "Display".
  Navigate to the "Defaults" tab and check if a default printer is set. If not, set a default printer.
  
  
  
  Set Printer Parameters:
  
  If the printer is not set, you can either set a default printer or ensure that the user has the correct printer parameters configured.
  You can also check the "Output Devices" in transaction code SPAD to ensure that the printer is correctly configured and available.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the printer settings. This can be checked in the user roles assigned to the user.
  
  
  
  Test Printing:
  
  After making the changes, test the printing functionality to ensure that the error is resolved.
  
  
  
  Consult Basis Team:
  
  If the issue persists, it may be necessary to consult the SAP Basis team to check for any system-wide issues or configurations that may be affecting printer settings.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SPAD: Spool Administration
  
  
  Documentation: Refer to SAP Help documentation for more details on user profiles and printer configuration.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to printer configurations and error messages.
  
  By following these steps, you should be able to resolve the FKK_CRM021 error and ensure that the user can print documents without issues.