How To Fix FKK_CRM023 - No entry found in correspondence dunning history

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 023

• Message text: No entry found in correspondence dunning history

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM023 - No entry found in correspondence dunning history ?

  The SAP error message FKK_CRM023 ("No entry found in correspondence dunning history") typically occurs in the context of the Contract Accounts Receivable and Payable (FI-CA) module when the system is unable to find any entries in the dunning history for a specific account or correspondence.
  Cause:
  
  
  No Dunning Process Executed: The most common reason for this error is that the dunning process has not been executed for the account in question. If no dunning has been performed, there will be no entries in the dunning history.
  
  
  Incorrect Account or Selection Criteria: The account number or selection criteria used to retrieve the dunning history may be incorrect, leading to no results being found.
  
  
  Data Deletion: If the dunning history data has been archived or deleted, the system will not find any entries.
  
  
  Configuration Issues: There may be configuration issues in the dunning settings that prevent the creation of dunning history entries.
  
  
  Solution:
  
  
  Execute Dunning Run: Ensure that a dunning run has been executed for the account. You can do this by navigating to the dunning transaction (e.g., transaction code F150) and running the dunning process for the relevant accounts.
  
  
  Check Account Details: Verify that you are using the correct account number and selection criteria when trying to access the dunning history.
  
  
  Review Dunning Configuration: Check the configuration settings for dunning in the system to ensure that they are set up correctly. This includes checking the dunning procedure and ensuring that it is properly assigned to the relevant accounts.
  
  
  Data Archiving: If data has been archived, you may need to restore it or check the archiving settings to ensure that necessary data is retained.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for further details on the dunning process and history management.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F150 (Dunning) and FKK_DUN (Dunning History).
  SAP Notes: Check for any SAP Notes related to this error message for potential bug fixes or additional guidance.
  User Authorizations: Ensure that the user has the necessary authorizations to view dunning history.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in the FI-CA module for further assistance.