How To Fix FKK_CRM019 - No correspondence entry exists after call of event 795

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 019

• Message text: No correspondence entry exists after call of event 795

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM019 - No correspondence entry exists after call of event 795 ?

  The SAP error message FKK_CRM019 ("No correspondence entry exists after call of event 795") typically occurs in the context of the Contract Accounts Receivable and Payable (FI-CA) module when there is an issue related to the correspondence processing for a customer account. This error indicates that the system could not find a correspondence entry after an event was triggered, which is often related to billing or payment processing.
  Causes:
  
  Missing Correspondence Entries: The most common cause is that there are no correspondence entries created for the specific event (event 795) that was triggered.
  Incorrect Configuration: The configuration for correspondence processing may not be set up correctly, leading to the system not being able to find the necessary entries.
  Data Inconsistencies: There may be inconsistencies or missing data in the relevant tables that store correspondence information.
  Event Triggering Issues: The event that was supposed to create the correspondence entry may not have been triggered correctly due to a system error or misconfiguration.
  
  Solutions:
  
  Check Correspondence Entries: Verify if there are any existing correspondence entries for the relevant customer account. You can do this by navigating to the correspondence management section in SAP.
  Review Configuration: Ensure that the configuration for correspondence processing is correctly set up. This includes checking the settings for the specific event (event 795) in the Customizing settings for FI-CA.
  Re-trigger the Event: If the event was not triggered correctly, try to re-trigger the event that should create the correspondence entry. This may involve reprocessing the billing or payment document.
  Check for Data Issues: Investigate if there are any data inconsistencies in the relevant tables (e.g., FKK_CORR) that might be causing the issue. You may need to run consistency checks or data correction programs.
  Consult SAP Notes: Look for any relevant SAP Notes that might address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Debugging: If you have access to development tools, you may want to debug the process to see where the failure occurs and why the correspondence entry is not being created.
  
  Related Information:
  
  Event 795: This event is typically related to the processing of billing documents or payment processing in the FI-CA module. Understanding what this event does can help in troubleshooting.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FPAR (for payment processing) or FPL9 (for correspondence processing) to navigate through the system effectively.
  Documentation: Review SAP documentation or training materials related to FI-CA and correspondence processing for a deeper understanding of how these processes work.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert who specializes in FI-CA for further assistance.