How To Fix FKK_COLLHIST231 - Work item already contains inactive items

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_COLLHIST - Message Class for Collection History

• Message number: 231

• Message text: Work item already contains inactive items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_COLLHIST231 - Work item already contains inactive items ?

  The SAP error message FKK_COLLHIST231 indicates that a work item in the Collections Management module contains inactive items. This typically occurs when there are items in the work item that are no longer active or relevant for processing, which can prevent further actions from being taken on that work item.
  Cause:
  
  Inactive Items: The work item may include items that have been marked as inactive, possibly due to changes in the status of the items or because they have been processed or cleared in another context.
  Data Integrity Issues: There may be inconsistencies in the data, such as items that were not properly updated or removed from the work item.
  Configuration Issues: There may be configuration settings in the Collections Management module that are not aligned with the current business processes.
  
  Solution:
  
  Review Work Item: Check the details of the work item to identify which items are marked as inactive. You can do this by navigating to the relevant transaction in SAP and reviewing the work item details.
  Remove Inactive Items: If you have the necessary permissions, you can remove the inactive items from the work item. This may involve updating the status of the items or reassigning them to a different work item.
  Reprocess Work Item: After removing the inactive items, attempt to reprocess the work item to see if the error persists.
  Check Configuration: Review the configuration settings in the Collections Management module to ensure they are set up correctly. This may involve consulting with your SAP administrator or a functional consultant.
  Data Consistency Check: Run data consistency checks to identify and resolve any underlying data integrity issues that may be causing the inactive items to remain in the work item.
  Consult Documentation: Refer to SAP documentation or support notes related to the Collections Management module for any specific guidance on handling this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FQZ1 (for managing work items) and FQZ2 (for processing collections).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for notes using the SAP Support Portal.
  User Roles and Permissions: Ensure that you have the appropriate roles and permissions to modify work items and their contents.
  Training and Documentation: Consider training sessions or documentation on Collections Management to better understand how to manage work items effectively.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.