How To Fix FKK_CM229 - Updating is possible only for work items of a dialer worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CM -

• Message number: 229

• Message text: Updating is possible only for work items of a dialer worklist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CM229 - Updating is possible only for work items of a dialer worklist ?

  The SAP error message FKK_CM229 ("Updating is possible only for work items of a dialer worklist") typically occurs in the context of SAP Convergent Charging or SAP Collections and Disbursements when you are trying to update a work item that is not part of a dialer worklist. This error indicates that the operation you are attempting is restricted to specific types of work items.
  Cause:
  
  Work Item Type: The work item you are trying to update is not associated with a dialer worklist. Dialer worklists are specific lists of items that are managed by a dialer system for automated calling or follow-up processes.
  Incorrect Configuration: There may be a configuration issue where the work item is not correctly set up to be part of a dialer worklist.
  User Permissions: The user may not have the necessary permissions to update work items in the dialer worklist.
  
  Solution:
  
  Check Work Item Type: Ensure that the work item you are trying to update is indeed part of a dialer worklist. You can do this by checking the work item’s properties or status.
  Use the Correct Worklist: If you need to update a work item, make sure you are working with a valid dialer worklist. If necessary, create or retrieve the correct worklist.
  Review Configuration: If you believe the work item should be part of a dialer worklist, review the configuration settings in your SAP system to ensure that it is set up correctly.
  User Permissions: Check the user roles and permissions to ensure that the user has the necessary rights to perform updates on dialer worklist items.
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on managing worklists and the specific requirements for dialer worklists.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after following these steps, it may be beneficial to contact your SAP support team or consult with an SAP expert for further assistance.