How To Fix FITP504 - The selected airlines cannot be booked together

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 504

• Message text: The selected airlines cannot be booked together

What causes this issue?

You tried to book flights that that can not be booked together in the
same booking record (Passenger Name Record;
<DS:GLOS.35E2A8CEA6A4440CE10000009B38F9B7>PNR</>).
Certain airlines only grant the reservation system SABRE a special kind
of access to their data (participation level): the basic booking
request (BBR). One of their specifications is that, within one booking
record, flights of the airlines listed below can not be combined with
flights of any other airline (or with other airlines in this list).
This rule applies currently to the following airlines:
B6 Jet Blue Airways
CH Bemidji Airlines
E2 Rio Grande Air
HI Papillon Airways
IZ Arkia Israel Airlines
T4 Transeast Airlines
WN Southwest Airlines
This special access rule can change for the relevant airlines. Your
travel agency can give you information as to any such changes in this
listing.

System Response

The system asks you to make two separate bookings.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please book the flight to destination and then the return flight in
separate bookings instead of roundtrip.
You also have the option to choose a flight with another airline.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP504 - The selected airlines cannot be booked together ?

  The SAP error message FITP504, which states "The selected airlines cannot be booked together," typically occurs in the context of travel management or airline booking systems within SAP. This error indicates that the selected airlines have restrictions that prevent them from being booked on the same itinerary. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Airline Policies: Some airlines have policies that prohibit booking their flights in conjunction with certain other airlines, often due to code-sharing agreements or competitive practices.
  Fare Rules: The fare rules associated with the selected flights may explicitly state that they cannot be combined with other airlines.
  System Configuration: The SAP system may have been configured to enforce certain rules regarding airline combinations, which could be based on business requirements or agreements with travel partners.
  Travel Class Restrictions: Different classes of service or fare types may have restrictions that prevent them from being booked together.
  
  Solutions:
  
  Review Selected Flights: Check the selected flights and ensure that they are from airlines that can be booked together. You may need to choose alternative flights or airlines.
  Consult Fare Rules: Look into the fare rules for the selected flights to understand any restrictions that may apply. This information can often be found in the booking system or through the airline's website.
  Modify Itinerary: If the selected airlines cannot be booked together, consider modifying the itinerary to use only one airline or a combination of airlines that are permitted.
  Contact Travel Agent or Support: If you are unsure about the restrictions or how to resolve the issue, contacting a travel agent or the support team for the SAP system may provide clarity and assistance.
  Check System Configuration: If you have access to system configuration, review the settings related to airline combinations to ensure they align with your organization's travel policies.
  
  Related Information:
  
  Documentation: Refer to SAP documentation or user manuals related to travel management for more detailed information on handling airline bookings and restrictions.
  User Forums: Online forums and communities for SAP users may have discussions or solutions related to this specific error message.
  Training: Consider training sessions or workshops on SAP travel management to better understand how to navigate and resolve common issues.
  
  By addressing the causes and implementing the suggested solutions, you should be able to resolve the FITP504 error and successfully complete your booking.