How To Fix FITP491 - Error when requesting online printing of ticket

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 491

• Message text: Error when requesting online printing of ticket

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FITP491 - Error when requesting online printing of ticket ?

  The SAP error message FITP491 typically occurs when there is an issue with the online printing of tickets in the SAP system, particularly in the context of the SAP Travel Management module. This error can arise due to various reasons, including configuration issues, missing data, or system settings.
  Cause:
  
  Configuration Issues: The system may not be properly configured for online printing. This could involve settings related to the printer, output type, or the print layout.
  Missing Data: Required data for the ticket printing process may be missing or incomplete. This could include information about the travel itinerary, passenger details, or ticketing information.
  Authorization Issues: The user may not have the necessary authorizations to perform the online printing of tickets.
  Technical Issues: There could be underlying technical issues, such as problems with the print server or network connectivity.
  
  Solution:
  
  
  Check Configuration:
  
  Ensure that the printer settings are correctly configured in the SAP system.
  Verify that the output type for ticket printing is correctly set up in the system.
  Check the print layout settings to ensure they are appropriate for the type of ticket being printed.
  
  
  
  Verify Data Completeness:
  
  Review the travel request or booking to ensure all necessary data is filled out correctly.
  Make sure that all required fields are populated, including passenger details and itinerary information.
  
  
  
  Authorization Check:
  
  Confirm that the user has the necessary authorizations to perform online printing. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Technical Troubleshooting:
  
  Check the status of the print server and ensure it is operational.
  Verify network connectivity to the printer and ensure that there are no firewall or network issues preventing communication.
  Review system logs for any additional error messages that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the FITP491 error for any specific guidance or patches that may be applicable.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address the FITP491 error or provide updates and patches.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the SAP Help Portal for detailed documentation on Travel Management and online ticket printing processes.
  
  By following these steps, you should be able to identify and resolve the FITP491 error in your SAP system.