How To Fix FITP490 - Could not synchronize PNR and NVS booking

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 490

• Message text: Could not synchronize PNR and NVS booking

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FITP490 - Could not synchronize PNR and NVS booking ?

  The SAP error message FITP490, which states "Could not synchronize PNR and NVS booking," typically occurs in the context of travel management systems, particularly when dealing with Passenger Name Records (PNR) and the NVS (Networked Vehicle System) booking. This error indicates that there is a failure in synchronizing the booking information between the PNR and the NVS system.
  Causes:
  
  Data Mismatch: There may be discrepancies between the data in the PNR and the NVS system, such as different booking references, passenger details, or travel dates.
  System Configuration Issues: Incorrect configuration settings in either the PNR or NVS systems can lead to synchronization failures.
  Network Issues: Temporary network problems can prevent the systems from communicating effectively.
  Software Bugs: There may be bugs or issues in the SAP system or the integration layer that handles the synchronization process.
  Authorization Issues: The user may not have the necessary permissions to perform the synchronization.
  
  Solutions:
  
  Check Data Consistency: Verify that the data in both the PNR and NVS systems match. Look for discrepancies in booking references, passenger names, travel dates, etc.
  Review Configuration Settings: Ensure that the configuration settings for both systems are correct and aligned. This may involve checking integration settings, mapping, and other related configurations.
  Network Troubleshooting: If network issues are suspected, check the network connectivity between the systems. Ensure that there are no firewalls or other security settings blocking communication.
  Update Software: Ensure that both the SAP system and any related software are up to date. Apply any patches or updates that may address known bugs.
  Check User Permissions: Verify that the user attempting the synchronization has the necessary permissions to access both systems and perform the required actions.
  Consult Logs: Review system logs for any additional error messages or warnings that may provide more context about the failure.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Documentation: Refer to SAP documentation for specific details on the FITP490 error and related troubleshooting steps.
  Community Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  Integration Guides: Review any integration guides or best practices for synchronizing PNR and NVS bookings to ensure compliance with recommended procedures.
  
  By following these steps, you should be able to identify the cause of the FITP490 error and implement a suitable solution.