How To Fix FITP421 - Enter a pick-up location for the rental car

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 421

• Message text: Enter a pick-up location for the rental car

What causes this issue?

The System requires that you enter a location at which you require the
rental car. If you want to return the rental car to the same location
as the pick up location, you only need to enter the pick up location

System Response

When you enter the required data and request a list of all the car
rental pick-up points available for the criteria entered, specifically
in the location required (push button: Query/car rental availability),
the data is transferred to the connected reservation System (for
example, Amadeus or Sabre) and a database query take places. The car
rental pick up/drop off locations are stored in the reservation in such
a way that it is necessary to enter a location for the car rental
service.
Car rental locations are not always stored under their actual location
in the Amadeus and Sabre reservation systems. Quite often, providers
have the option to assign themselves to the location under which they
want to be listed in the reservation system. This means that the
location assigned often depends totally upon the car rental providers
own management decisions.
The possible locations, from which this assignment can be made are
limited to the around 14 000 locations defined by IATA, these locations
are, by definition, called IATA locations. Generally these locations
are locations with airports (IATA is the main organization for all
major airlines in the world), but they can also include locations that
do not have an airport or train station. Car rental locations in large
cities are almost always assigned to the IATA location that applies to
their actual location, however if the pick up/drop off points are
located in smaller locations that are not IATA locations, these are
then generally assigned to the next closest IATA location.
Searching for a car rental pick up/drop off point using its actual
location is only supported by the Amadeus or Sabre Systems if the
location is assigned to an actual IATA location. This means it is
important to enter a valid location. You can either enter the three
character IATA abbreviation for the location (for example, LON for
London), or the abbreviation for an airport (for example, LHR for
London Heathrow). If several locations have the same name, the system
asks you to confirm which area you require. If, for example, you enter
the location 'London', you may be looking for the small town in
Canada, or the capital city of Great Britain.
If you do not know the complete name of the location, you can also
enter part of the name followed by an asterisk. Entering London*, for
example, will provide you with a list of all locations beginning with
London, including London (England), London (Canada) and Londonderry
(Northern Ireland).
If you have to search for car rental pick up/drop off points in
locations that are not IATA locations on a regular basis, your System
should be set up so that the intuitive entry of this location is
possible. Example: The location WALLDORF, which is not an IATA
location, is required on a regular basis. In this case, your System
should be set up so that if someone enters this location, a search for
car rental locations belonging to the IATA location HDB (Heidelberg)
is started automatically. If your System is missing the option to
directly enter such locations, you should contact your System
admistrators.

How to fix this error?

Enter the location where you want to pick up the rental car.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP421 - Enter a pick-up location for the rental car ?

  The SAP error message FITP421, which states "Enter a pick-up location for the rental car," typically occurs in the context of the SAP Travel Management module when a user is trying to create or modify a travel request or travel expense report that involves a rental car. This error indicates that the system requires a pick-up location to be specified for the rental car, which is essential for processing the travel request.
  Cause:
  
  Missing Information: The most common cause of this error is that the user has not entered a pick-up location for the rental car in the travel request or expense report.
  Incorrect Configuration: There may be configuration settings in the SAP system that require a pick-up location to be mandatory for rental car bookings.
  User Input Error: The user may have overlooked the field or entered an invalid value that the system does not recognize.
  
  Solution:
  
  Enter Pick-Up Location: The primary solution is to go back to the travel request or expense report and ensure that a valid pick-up location is entered in the designated field for the rental car.
  Check Configuration: If you are an administrator or have access to configuration settings, check the settings in the Travel Management module to ensure that the pick-up location field is correctly configured and required as needed.
  User Training: If this error is frequently encountered, consider providing training or guidance to users on how to properly fill out travel requests and expense reports, emphasizing the importance of entering all required fields.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Travel Management for detailed information on how to manage travel requests and the requirements for rental car bookings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared by other users or SAP experts.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.