How To Fix FITP381 - Error in communication with reservation system (HRS)

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 381

• Message text: Error in communication with reservation system (HRS)

What causes this issue?

An error occurred in SOAP/XML communication with the HRS system.

System Response

RFC destination: &V1&
HRS SOAP error: &V2&&V3&&V4&

How to fix this error?

Try again later. If the error recurs, inform your system administrator.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP381 - Error in communication with reservation system (HRS) ?

  The SAP error message FITP381, which indicates "Error in communication with reservation system (HRS)," typically arises in the context of SAP's Travel Management module, particularly when there are issues with the integration between SAP and external reservation systems (like hotel reservation systems).
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external reservation system.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external system can lead to communication failures.
  Authorization Issues: The user or system may lack the necessary permissions to access the reservation system.
  System Downtime: The external reservation system may be down for maintenance or experiencing outages.
  Data Format Issues: The data being sent or received may not be in the expected format, leading to parsing errors.
  Version Compatibility: There may be compatibility issues between the versions of SAP and the external reservation system.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is a stable network connection between the SAP system and the reservation system. You can use tools like ping or traceroute to diagnose connectivity issues.
  Review Configuration Settings: Verify the configuration settings in both SAP and the external system. Ensure that all necessary parameters (like URLs, ports, and credentials) are correctly set.
  Check User Authorizations: Ensure that the user or service account being used to connect to the reservation system has the necessary permissions.
  Monitor System Status: Check the status of the external reservation system to see if it is operational. If it is down, you may need to wait until it is back online.
  Validate Data Formats: Ensure that the data being sent to the reservation system adheres to the expected formats and standards.
  Consult Logs: Review the application logs in SAP (transaction codes like SLG1) and the logs of the external system for any error messages that can provide more context.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team of the external reservation system for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for Travel Management and integration with external systems for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the FITP381 error effectively.