How To Fix FITP304 - System error in reservation; prereserved flights canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 304

• Message text: System error in reservation; prereserved flights canceled

What causes this issue?

The selected local rate could not be reserved because there are no
vacant seats in the required booking class. During further processing a
system error occurred, leading to a cancelation of all preserved
flights.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose the 'Best-price flight' pushbutton again. Omit the local rate
when you select a recommendation.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP304 - System error in reservation; prereserved flights canceled ?

  The SAP error message FITP304, which indicates a "System error in reservation; prereserved flights canceled," typically occurs in the context of SAP's Travel Management or related modules where flight reservations are managed. This error can arise due to various reasons, including system configuration issues, data inconsistencies, or problems with the underlying database.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the flight reservations, such as missing or incorrect information.
  System Configuration Issues: Incorrect configuration settings in the SAP system can lead to errors during the reservation process.
  Database Issues: Problems with the database, such as connectivity issues or data corruption, can also trigger this error.
  User Authorization: The user may not have the necessary permissions to perform the reservation, leading to a cancellation of pre-reserved flights.
  System Bugs: There may be bugs or issues in the specific version of the SAP software being used.
  
  Solutions:
  
  Check Data Integrity: Verify that all necessary data for the flight reservation is complete and accurate. This includes checking passenger details, flight information, and any other relevant data.
  Review Configuration Settings: Ensure that the configuration settings for the Travel Management module are correctly set up. This may involve consulting with a system administrator or SAP consultant.
  Database Health Check: Perform a health check on the database to ensure that it is functioning correctly. This may involve checking for connectivity issues or running database repair tools.
  User Permissions: Confirm that the user attempting to make the reservation has the appropriate permissions and roles assigned in the SAP system.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. Applying updates or patches may resolve the issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide more detailed troubleshooting steps based on the specific system configuration and version.
  
  Related Information:
  
  SAP Travel Management Documentation: Review the official SAP documentation for Travel Management to understand the reservation process and any related configurations.
  SAP Community Forums: Engage with the SAP Community to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the FITP304 error and implement a suitable solution.