How To Fix FITP299 - Travel plan contains external reserved segments; cancelation not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 299

• Message text: Travel plan contains external reserved segments; cancelation not possible

What causes this issue?

The travel plan contains reserved segments. Cancelation is not
possible.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For cancelation of these segments please contact your travel agency.
Segments that were not created externally can still be canceled in
change mode of the travel plan.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP299 - Travel plan contains external reserved segments; cancelation not possible ?

  The SAP error message FITP299 indicates that there are external reserved segments in a travel plan, which prevents the cancellation of the travel plan. This typically occurs in the context of travel management within SAP, where a travel plan may include reservations made outside of the SAP system (e.g., through a third-party travel agency or booking platform).
  Cause:
  
  External Reservations: The travel plan includes segments (like flights, hotels, etc.) that were booked externally and are not managed within the SAP system.
  System Restrictions: SAP has built-in restrictions that prevent the cancellation of travel plans that include external reservations to avoid inconsistencies and potential issues with the external booking systems.
  
  Solution:
  
  Identify External Segments: Review the travel plan to identify which segments are external. This can usually be done by checking the details of the travel plan in the SAP system.
  Cancel External Reservations: You will need to cancel the external reservations directly with the provider (e.g., airline, hotel) before you can cancel the travel plan in SAP.
  Remove External Segments: If possible, remove the external segments from the travel plan in SAP. This may involve modifying the travel plan to exclude those segments.
  Contact Support: If you are unsure how to proceed or if the external reservations cannot be canceled, consider reaching out to your organization's travel management team or SAP support for assistance.
  
  Related Information:
  
  Documentation: Check SAP Help documentation for Travel Management for more details on handling travel plans and external reservations.
  User Roles: Ensure that you have the appropriate permissions to modify or cancel travel plans in SAP.
  Training: If you frequently encounter this issue, consider training on SAP Travel Management to better understand how to manage travel plans and reservations.
  
  By following these steps, you should be able to resolve the FITP299 error and successfully manage your travel plans in SAP.