How To Fix FITP297 - Flight ticket already issued; cancelation of flight segments not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 297

• Message text: Flight ticket already issued; cancelation of flight segments not possible

What causes this issue?

The flight ticket has already been issued. Cancelation or modification
of flight segments is no longer possible for this travel plan.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

It is still possible to access non-flight segments of the travel plan
in change mode.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP297 - Flight ticket already issued; cancelation of flight segments not possible ?

  The SAP error message FITP297, which states "Flight ticket already issued; cancellation of flight segments not possible," typically occurs in the context of the SAP Travel Management module when a user attempts to cancel flight segments for a ticket that has already been issued. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Ticket Issuance: The primary cause of this error is that the flight ticket has already been issued. Once a ticket is issued, the system locks the associated flight segments to prevent changes that could affect the validity of the ticket.
  System Restrictions: SAP Travel Management has built-in restrictions to ensure that once a ticket is issued, the integrity of the ticketing process is maintained. This includes preventing the cancellation of segments that are part of an issued ticket.
  
  Solution:
  
  Check Ticket Status: Verify the status of the ticket. If it has indeed been issued, you will need to follow the appropriate procedures for handling issued tickets.
  Contact Travel Agency or Airline: If you need to cancel or change the flight, you may need to contact the travel agency or airline directly. They can provide options for rebooking or canceling the flight, depending on the fare rules associated with the ticket.
  Use the Correct Process: If you need to make changes, ensure you are following the correct process for handling issued tickets in SAP. This may involve creating a new booking or processing a refund if applicable.
  Consult Documentation: Refer to the SAP Travel Management documentation or your organization's internal guidelines for handling issued tickets and cancellations. There may be specific workflows or forms that need to be completed.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to this error message.
  User Training: Ensure that users are trained on the processes for booking and canceling flights within SAP Travel Management to minimize errors.
  System Configuration: If this error occurs frequently, it may be worth reviewing the system configuration and business processes to ensure they align with the organization's travel policies.
  
  Conclusion:
  In summary, the FITP297 error indicates that the flight ticket has already been issued, and as such, the cancellation of flight segments is not permitted through the SAP system. The best course of action is to verify the ticket status, consult with the travel agency or airline, and follow the appropriate procedures for managing issued tickets.