How To Fix FITP189 - The selected recommendation does not comply with the travel profile

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 189

• Message text: The selected recommendation does not comply with the travel profile

What causes this issue?

You have chosen a proposal that does not correspond with the parameters
set in your <DS:GLOS.35E2A8E9A6A4440CE10000009B38F9B7>travel profile
</>.

How to fix this error?

If the system has asked you to give a reason for your selection, you
have to do this first before you can continue with processing.
If the system has not asked you to give a reason for your selection, it
could be that, among the flight recommendations, there was no
connection that corresponds with your travel profile (for example, the
flight class that you are supposed to choose according to your travel
profile was not available and the proposal included a flight class that
is not in your travel profile). If you agree with the selected flight
proposal regardless of this, continue processing normally.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP189 - The selected recommendation does not comply with the travel profile ?

  The SAP error message FITP189, which states "The selected recommendation does not comply with the travel profile," typically occurs in the context of SAP Concur or SAP Travel Management when a user attempts to select a travel recommendation (such as a flight, hotel, or car rental) that does not align with the travel profile settings defined for that user.
  Cause:
  
  
  Travel Profile Restrictions: The user's travel profile may have specific restrictions or preferences that the selected recommendation does not meet. This could include:
  
  Preferred airlines or hotel chains.
  Maximum budget limits.
  Class of service restrictions (e.g., economy vs. business class).
  Specific travel policies that must be adhered to.
  
  
  
  Policy Compliance: The selected option may violate company travel policies that are enforced through the travel profile settings.
  
  
  Incomplete Profile: The travel profile may not be fully set up, leading to missing preferences or restrictions that affect the recommendations.
  
  
  Solution:
  
  
  Review Travel Profile: Check the user's travel profile settings to ensure that they are complete and accurately reflect the user's preferences and company policies. This can usually be done through the SAP Concur interface or the relevant SAP Travel Management module.
  
  
  Select Compliant Options: Choose a different travel recommendation that complies with the travel profile. Look for options that meet the specified criteria in the travel profile.
  
  
  Update Travel Profile: If the user needs to select a specific recommendation that is currently non-compliant, consider updating the travel profile to allow for that option, provided it aligns with company policies.
  
  
  Consult with Travel Administrator: If there are uncertainties about the travel profile settings or company policies, it may be helpful to consult with a travel administrator or the HR department responsible for travel management.
  
  
  Check for System Updates: Ensure that the SAP system is up to date, as sometimes bugs or issues can arise from outdated software.
  
  
  Related Information:
  
  Travel Policy Documentation: Familiarize yourself with the company's travel policy documentation to understand the restrictions and preferences that may be in place.
  User Training: Ensure that users are trained on how to navigate their travel profiles and understand the implications of their selections.
  SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  By addressing the underlying causes and ensuring compliance with travel profiles, users can avoid encountering the FITP189 error message in the future.