How To Fix FITP190 - Connection error with external reservation system

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 190

• Message text: Connection error with external reservation system

What causes this issue?

A connection error can occur if:
a) The external reservation system does not respond (time out), or
b) The answer is an error message that can not be evaluated

System Response

Error message received: &V1& &V2& &V3& &V4&

How to fix this error?

Repeat your request. If the error occurs again, contact your system
administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP190 - Connection error with external reservation system ?

  The SAP error message FITP190, which indicates a "Connection error with external reservation system," typically arises when there is a failure in the communication between the SAP system and an external reservation system. This can occur in various contexts, such as when integrating with third-party applications or services for managing reservations, bookings, or similar functionalities.
  Causes of FITP190 Error
  
  
  Network Issues: There may be network connectivity problems between the SAP system and the external reservation system. This could be due to firewall settings, VPN issues, or general network outages.
  
  
  Configuration Errors: Incorrect configuration settings in the SAP system or the external system can lead to connection failures. This includes incorrect URLs, ports, or authentication credentials.
  
  
  Service Availability: The external reservation system may be down or experiencing issues, preventing successful connections.
  
  
  Timeouts: If the external system takes too long to respond, the SAP system may time out and generate this error.
  
  
  Protocol Mismatch: There may be a mismatch in the communication protocols being used (e.g., HTTP vs. HTTPS).
  
  
  Authorization Issues: The user or service account used to connect to the external system may not have the necessary permissions.
  
  
  Solutions to FITP190 Error
  
  
  Check Network Connectivity: Ensure that the SAP system can reach the external reservation system. You can use tools like ping or traceroute to diagnose network issues.
  
  
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the external system. Ensure that the URLs, ports, and authentication credentials are correct.
  
  
  Monitor External System Status: Check if the external reservation system is operational. If it is down, you may need to wait until it is back online.
  
  
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the SAP system to allow for longer response times from the external system.
  
  
  Check Protocols: Ensure that both systems are using compatible communication protocols. If one system requires HTTPS, ensure that the other is configured to use it as well.
  
  
  Verify User Permissions: Check the permissions of the user or service account being used for the connection. Ensure it has the necessary rights to access the external system.
  
  
  Consult Logs: Review the application logs in both the SAP system and the external reservation system for more detailed error messages that can provide additional context.
  
  
  Contact Support: If the issue persists after troubleshooting, consider reaching out to SAP support or the support team for the external reservation system for further assistance.
  
  
  Related Information
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the FITP190 error.
  Documentation: Review the integration documentation for both SAP and the external reservation system to ensure compliance with integration requirements.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the FITP190 error effectively.