How To Fix FITP164 - Loss of reservation data because maximum session duration was exceeded

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 164

• Message text: Loss of reservation data because maximum session duration was exceeded

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Please contact you system administrator.

Procedure for System Administrators

The internal error code is &V1&&V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP164 - Loss of reservation data because maximum session duration was exceeded ?

  The SAP error message FITP164 indicates that there has been a loss of reservation data due to the maximum session duration being exceeded. This typically occurs in the context of SAP applications that manage sessions, such as those involving financial transactions or data entry.
  Cause:
  
  Session Timeout: The error is primarily caused by the session timing out. SAP has a predefined maximum session duration, and if a user is inactive for a period longer than this duration, the session will expire.
  System Configuration: The session timeout settings may be configured too low in the SAP system, leading to frequent timeouts.
  Network Issues: Intermittent network connectivity problems can also lead to session drops, causing the loss of reservation data.
  
  Solution:
  
  
  Increase Session Timeout:
  
  You can increase the session timeout settings in the SAP system. This can be done by adjusting the parameters in the SAP profile settings (e.g., rdisp/gui_auto_logout).
  Consult with your SAP Basis administrator to modify these settings appropriately.
  
  
  
  Regular Activity:
  
  Encourage users to perform regular actions within the session to prevent it from timing out. This could include saving work frequently or refreshing the session.
  
  
  
  Error Handling:
  
  Implement error handling in your application to manage session timeouts gracefully. This could involve prompting users to log in again or saving their work automatically before the session expires.
  
  
  
  User Training:
  
  Train users to be aware of session timeouts and to save their work frequently, especially during long transactions.
  
  
  
  Monitoring and Alerts:
  
  Set up monitoring and alerts for session timeouts to proactively manage and address issues before they affect users.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to session management and timeout issues.
  Transaction Codes: Familiarize yourself with transaction codes like RZ10 (to change profile parameters) and RZ11 (to view and change instance parameters) for managing system settings.
  User Sessions: Monitor user sessions and their activity levels to identify patterns that may lead to frequent timeouts.
  
  By addressing the session timeout settings and ensuring users are aware of how to manage their sessions, you can mitigate the occurrence of the FITP164 error and improve overall user experience in SAP.