How To Fix FITP162 - Communication error with GDS host: Error code &

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 162

• Message text: Communication error with GDS host: Error code &

What causes this issue?

An error occurred in the connection to the external reservation system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please contact your system administration.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP162 - Communication error with GDS host: Error code & ?

  The SAP error message FITP162 indicates a communication error with a Global Distribution System (GDS) host. This error typically occurs in the context of travel and transportation modules, particularly when interfacing with external systems like GDS for booking and reservation purposes.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the GDS host.
  Configuration Errors: Incorrect configuration settings in the SAP system or the GDS interface can lead to communication failures.
  GDS Host Issues: The GDS host itself may be down or experiencing issues, leading to communication errors.
  Timeouts: The request to the GDS may be timing out due to slow response times or heavy load on the GDS server.
  Firewall or Security Settings: Firewalls or security settings may be blocking the communication between the SAP system and the GDS host.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and the GDS host is stable and functioning. You can use tools like ping or traceroute to diagnose connectivity issues.
  Review Configuration Settings: Verify the configuration settings in the SAP system for the GDS interface. Ensure that all parameters (like host name, port number, and credentials) are correctly set.
  Monitor GDS Status: Check the status of the GDS host to see if it is operational. You may need to contact the GDS provider for updates on any outages or maintenance.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the SAP system for GDS communication.
  Check Firewall Rules: Review firewall settings to ensure that the necessary ports and protocols are allowed for communication with the GDS host.
  Log Analysis: Analyze the logs in SAP (transaction codes like SLG1 for application logs) to gather more details about the error and identify any specific issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the FITP162 error. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Review the documentation for the specific GDS interface you are using, as it may provide additional troubleshooting steps or configuration guidelines.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your GDS provider for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the FITP162 communication error with the GDS host.