How To Fix FITP117 - No rental cars are available for this query

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 117

• Message text: No rental cars are available for this query

What causes this issue?

For your request no vehicles are available with a car rental company.
You may have specified times for pickup and dropoff of the vehicle when
the car rental offices are not open.

System Response

The process is terminated.

How to fix this error?

Repeat your request with other entry values.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP117 - No rental cars are available for this query ?

  The SAP error message FITP117, which states "No rental cars are available for this query," typically occurs in the context of the SAP Travel Management module when a user is trying to book a rental car but the system cannot find any available options based on the criteria provided.
  Causes:
  
  No Availability: There may be no rental cars available for the specified location, date, or time.
  Incorrect Search Criteria: The search parameters (e.g., pick-up location, drop-off location, rental dates) may be incorrectly entered or not aligned with the available inventory.
  Configuration Issues: The system may not be properly configured to connect with the rental car providers or the relevant data may not be updated.
  Vendor Limitations: The rental car vendors integrated into the SAP system may have restrictions or limited inventory for certain locations or times.
  User Permissions: The user may not have the necessary permissions to view or book certain rental car options.
  
  Solutions:
  
  Check Availability: Verify the rental car availability for the specified dates and locations. Try adjusting the search criteria (e.g., different pick-up/drop-off locations or dates).
  Update Configuration: Ensure that the integration with rental car vendors is correctly set up and that the data is up to date. This may involve checking the configuration settings in the SAP system.
  Contact Support: If the issue persists, contact your SAP support team or the travel management team within your organization for assistance. They may need to check the backend settings or vendor connections.
  User Training: Ensure that users are trained on how to properly enter search criteria and understand the limitations of the system.
  Check Vendor Contracts: Review any contracts or agreements with rental car vendors to ensure that they are still valid and that the inventory is accessible through the SAP system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may address this specific error or provide updates on known issues.
  Travel Management Documentation: Review the SAP Travel Management documentation for guidelines on configuring and troubleshooting rental car bookings.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the FITP117 error and implement a solution to resolve it.