How To Fix FIPAY_GTS005 - A technical problem has occurred for the check in SAP GTS

SAP Error Message - Details

• Message type: E = Error

• Message class: FIPAY_GTS -

• Message number: 005

• Message text: A technical problem has occurred for the check in SAP GTS

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check the causes of the technical incompleteness of the document in SAP
GTS, and make appropriate changes in Customizing of SAP GTS, so that a
proper check in SAP GTS can be made. A possible cause for technical
incompleteness can also be missing master data in SAP GTS.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FIPAY_GTS005 - A technical problem has occurred for the check in SAP GTS ?

  The error message FIPAY_GTS005 in SAP Global Trade Services (GTS) indicates that a technical problem has occurred during the processing of a check. This error can arise from various underlying issues, and resolving it typically involves a systematic approach to identify and fix the root cause.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the GTS configuration can lead to errors during processing.
  Data Inconsistencies: Missing or incorrect data in the documents being processed can trigger this error.
  System Performance: High system load or performance issues can cause timeouts or failures in processing.
  Authorization Problems: Insufficient user authorizations can prevent the system from executing certain checks.
  Technical Errors: Bugs or issues in the GTS software or related components can lead to unexpected errors.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the GTS configuration settings related to the specific check that is failing. Ensure that all necessary parameters are correctly set.
  
  
  
  Validate Data:
  
  Ensure that all relevant data (e.g., master data, transaction data) is complete and accurate. Look for missing fields or incorrect values.
  
  
  
  Monitor System Performance:
  
  Check the system performance metrics to see if there are any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling the checks during off-peak hours.
  
  
  
  Review Authorizations:
  
  Verify that the user executing the check has the necessary authorizations to perform the action. Adjust roles and permissions as needed.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for more detailed error messages or stack traces that can provide insights into the issue.
  
  
  
  Update Software:
  
  Ensure that your SAP GTS system is up to date with the latest patches and updates. Sometimes, known issues are resolved in newer versions.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be documented solutions or workarounds.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in GTS, such as /GTS/CHCK for checking compliance.
  Documentation: Review the official SAP GTS documentation for insights into configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the FIPAY_GTS005 error in SAP GTS.