How To Fix FIPAY_GTS004 - Processing terminated due to unavailable connection to SAP GTS

SAP Error Message - Details

• Message type: E = Error

• Message class: FIPAY_GTS -

• Message number: 004

• Message text: Processing terminated due to unavailable connection to SAP GTS

What causes this issue?

<LS>SAP Global Trade Services</> (SAP GTS) is not available during an
automatic payment process.

System Response

Processing is terminated.

How to fix this error?

If the system terminated processing during a proposal run, delete the
proposal and create it again when SAP GTS is available.
If the termination occurred during an update run, then restart the run
once SAP GTS is available again. To do this, choose <LS>Edit -> Payments
-> After Termination -> Draw up Again</>
Alternatively, you can release the run for printing (<LS>Edit -> Payment
-> After Termination -> Release for Printing</>) and pay the remaining
invoices later, by creating a new payment run by copying the current
parameters.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FIPAY_GTS004 - Processing terminated due to unavailable connection to SAP GTS ?

  The SAP error message FIPAY_GTS004 indicates that there is an issue with the connection between your SAP system and SAP Global Trade Services (GTS). This error typically arises when the system is unable to establish a connection to the GTS system, which can disrupt processes related to trade compliance, customs management, and other GTS functionalities.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the GTS system.
  Configuration Errors: Incorrect configuration settings in the RFC (Remote Function Call) destination for GTS in the SAP system.
  GTS System Down: The GTS system may be down for maintenance or experiencing its own issues.
  Authorization Issues: The user or system may not have the necessary authorizations to access the GTS system.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the GTS system.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the SAP system and the GTS system is active and stable. You can use tools like ping or traceroute to diagnose network issues.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 in the SAP GUI and check the RFC destination configured for GTS. Ensure that the connection type is correct and that the settings (like target host, system number, client, etc.) are accurate.
  Test the connection from SM59 to see if it is successful.
  
  
  
  Check GTS System Status:
  
  Verify if the GTS system is up and running. If it is down, coordinate with the GTS system administrators to resolve any issues.
  
  
  
  Review Authorizations:
  
  Ensure that the user or system has the necessary authorizations to access the GTS system. Check user roles and profiles.
  
  
  
  Firewall and Security Settings:
  
  Check if there are any firewall rules or security settings that might be blocking the connection. Work with your network/security team to ensure that the necessary ports are open.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or details that might provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or documentation related to GTS and the specific error message for any additional troubleshooting steps or patches.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Monitoring: Implement monitoring tools to proactively check the health of the connection between SAP and GTS to avoid future disruptions.
  
  By following these steps, you should be able to diagnose and resolve the FIPAY_GTS004 error effectively. If the issue persists, consider reaching out to SAP support for further assistance.