How To Fix FIN_FSSC_SR012 - No service requests found according to selection criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: FIN_FSSC_SR - Message Class for FIN FSSC Service Request

• Message number: 012

• Message text: No service requests found according to selection criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FIN_FSSC_SR012 - No service requests found according to selection criteria ?

  The SAP error message FIN_FSSC_SR012 ("No service requests found according to selection criteria") typically occurs when a user attempts to retrieve service requests in the SAP system, but the system does not find any records that match the specified selection criteria. This can happen in various SAP modules, particularly in the context of Financial Shared Services or Service Request Management.
  Causes:
  
  Incorrect Selection Criteria: The most common cause is that the selection criteria entered (such as date range, status, or other filters) do not match any existing service requests.
  No Service Requests Created: There may simply be no service requests created in the system for the specified criteria.
  Authorization Issues: The user may not have the necessary authorizations to view the service requests.
  Data Synchronization Issues: If the system is integrated with other systems, there may be delays or issues in data synchronization.
  Filters Applied: There may be additional filters applied in the selection screen that are too restrictive.
  
  Solutions:
  
  Review Selection Criteria: Double-check the selection criteria you are using. Ensure that the date range, status, and other filters are set correctly and are not too restrictive.
  Check for Existing Service Requests: Verify if there are any service requests created in the system. You can do this by removing all filters and checking if any records appear.
  User Authorizations: Ensure that you have the necessary authorizations to view service requests. If not, contact your system administrator to check your user roles and permissions.
  Data Synchronization: If your SAP system is integrated with other systems, check if there are any issues with data synchronization. You may need to wait for the data to be updated or consult with your IT team.
  Consult Documentation: Refer to SAP documentation or help resources for any specific guidelines related to the module you are working with.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you navigate service requests, such as FSCM or SRM related transactions.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.