How To Fix FIEBPP021 - Customer locked for security reasons. Contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: FIEBPP - Biller Direct

• Message number: 021

• Message text: Customer locked for security reasons. Contact your system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FIEBPP021 - Customer locked for security reasons. Contact your system administrator ?

  The SAP error message FIEBPP021 indicates that a customer account has been locked for security reasons. This typically occurs when there have been multiple failed login attempts or when certain security policies are triggered, leading to the account being locked to prevent unauthorized access.
  Causes:
  
  Multiple Failed Login Attempts: If a user tries to log in with incorrect credentials multiple times, the system may lock the account as a security measure.
  Security Policies: Certain configurations in the SAP system may enforce account locking after a specific number of failed attempts or due to inactivity.
  Manual Locking: An administrator may have manually locked the account for security reasons.
  User Role Changes: Changes in user roles or authorizations may inadvertently lead to account locking.
  
  Solutions:
  
  Contact System Administrator: The immediate step is to contact your SAP system administrator. They have the necessary permissions to unlock the account.
  Unlocking the Account: The administrator can unlock the account using transaction code SU01 (User Maintenance) or SU10 (Mass User Maintenance) to reset the lock status.
  Review Security Settings: The administrator should review the security settings and policies to understand why the account was locked and make adjustments if necessary.
  User Training: Ensure that users are trained on proper login procedures to avoid multiple failed attempts.
  Monitoring and Alerts: Implement monitoring and alerting mechanisms to track failed login attempts and take proactive measures before accounts get locked.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  SM21: System Log (to check for failed login attempts)
  
  
  User Locking Policies: Review the security policies in place regarding user account locking, which can be found in the profile settings.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to account locking issues.
  
  By following these steps, you should be able to resolve the issue related to the FIEBPP021 error message effectively.