How To Fix FIEBPP013 - The credit card used is currently locked

SAP Error Message - Details

• Message type: E = Error

• Message class: FIEBPP - Biller Direct

• Message number: 013

• Message text: The credit card used is currently locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FIEBPP013 - The credit card used is currently locked ?

  The SAP error message FIEBPP013, which states "The credit card used is currently locked," typically indicates that the credit card associated with a transaction is not available for processing due to a lock status. This can happen for several reasons, including security measures, incorrect information, or issues with the payment processor.
  Causes:
  
  Security Lock: The credit card may have been locked due to multiple failed transaction attempts or suspicious activity.
  Expired Card: The credit card may have expired, leading to a lock on the account.
  Incorrect Information: The card details entered may be incorrect, leading to a lock.
  Bank Policies: The issuing bank may have policies that lock the card after certain conditions are met (e.g., exceeding a limit).
  Fraud Prevention: The card may be locked as a precaution against potential fraud.
  
  Solutions:
  
  Contact the Card Issuer: Reach out to the bank or financial institution that issued the credit card to understand why it is locked and how to unlock it.
  Verify Card Details: Ensure that the card number, expiration date, and CVV code are entered correctly in the SAP system.
  Check for Expiration: Confirm that the credit card has not expired and is still valid for transactions.
  Review Transaction History: Look for any recent transactions that may have triggered a security lock and address any issues with the bank.
  Use an Alternative Payment Method: If the card cannot be unlocked in a timely manner, consider using a different credit card or payment method for the transaction.
  
  Related Information:
  
  SAP Configuration: Ensure that the SAP system is correctly configured to handle credit card transactions and that it complies with any relevant payment processing standards.
  User Training: Provide training for users on how to handle credit card transactions and what to do in case of errors.
  Monitoring and Alerts: Implement monitoring for credit card transactions to quickly identify and address issues that may lead to locks.
  
  If the problem persists after following these steps, it may be necessary to consult with SAP support or your organization's IT department for further assistance.