How To Fix FI_MASK_DATA004 - Customer &1 is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: FI_MASK_DATA - Mask personal data

• Message number: 004

• Message text: Customer &1 is blocked; see long text

What causes this issue?

You want to enter or change data related to a particular customer. This
data may include personal data and is blocked.

System Response

The system does not display any data related to the customer to protect
personal data. You cannot create or change the data.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FI_MASK_DATA004 - Customer &1 is blocked; see long text ?

  The SAP error message FI_MASK_DATA004 indicates that a customer account is blocked, which prevents certain transactions from being processed. This error typically arises in the context of financial transactions, such as invoicing or payment processing, where the system checks the status of the customer account.
  Cause:
  The error occurs when:
  
  The customer account is marked as blocked in the system. This could be due to various reasons, such as:
  
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user for administrative reasons.
  Compliance or regulatory issues.
  
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customer Status:
  
  Go to the customer master data in SAP (transaction code XD03 for display).
  Enter the customer number and check the status in the "General Data" and "Company Code Data" sections.
  
  
  
  Unblock the Customer:
  
  If the customer is blocked, you may need to unblock it. This can be done using transaction code XD02 (change customer master data).
  Navigate to the relevant section (e.g., Company Code Data) and remove the block indicator.
  
  
  
  Review Blocking Reasons:
  
  Investigate why the customer was blocked. Check for overdue payments, credit limits, or any other compliance issues.
  If the block was due to overdue invoices, ensure that the customer has settled their dues.
  
  
  
  Consult with Relevant Departments:
  
  If you do not have the authority to unblock the customer, consult with the finance or accounts receivable department to understand the reason for the block and to get the necessary approvals.
  
  
  
  Document Changes:
  
  Ensure that any changes made to the customer status are documented for audit purposes.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master Data
  XD02: Change Customer Master Data
  FD32: Change Customer Credit Management
  FD33: Display Customer Credit Management
  
  
  
  User Roles and Authorizations:
  
  Ensure that you have the necessary authorizations to view and change customer master data.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes or documentation that may provide additional context or solutions related to this error message.
  
  
  
  Long Text:
  
  The long text associated with the error message may provide specific details about the blocking reason. You can view it by clicking on the message or using the message number in the SAP system.
  
  
  
  By following these steps, you should be able to identify the cause of the block and take appropriate action to resolve the error.