How To Fix FI_MASK_DATA004 - Customer &1 is blocked; see long text

FI_MASK_DATA004 - Overview

• Message type: E = Error

• Message class: FI_MASK_DATA - Mask personal data

• Message number: 004

• Message text: Customer &1 is blocked; see long text

What causes this issue?

You want to enter or change data related to a particular customer. This
data may include personal data and is blocked.

System Response

The system does not display any data related to the customer to protect
personal data. You cannot create or change the data.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

FI_MASK_DATA004 - Details

• The SAP error message FI_MASK_DATA004 indicates that a customer account is blocked, which prevents certain transactions from being processed. This error typically arises in the context of financial transactions, such as invoicing or payment processing, where the system checks the status of the customer account.
  
  Cause:
  The error occurs when:
  
  The customer account is marked as blocked in the system. This could be due to various reasons, such as:
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user for administrative reasons.
  Compliance or regulatory issues.
  
  
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customer Status:
  
  Go to the customer master data in SAP (transaction code XD03 for display).
  Enter the customer number and check the status in the "General Data" and "Company Code Data" sections.
  
  
  
  Unblock the Customer:
  
  If the customer is blocked, you may need to unblock it. This can be done using transaction code XD02 (change customer master data).
  Navigate to the relevant section (e.g., Company