How To Fix FDMO_PR_MSG011 - Invoice cleared; a dispute case is only created for open invoices

SAP Error Message - Details

• Message type: E = Error

• Message class: FDMO_PR_MSG - OData Process Receivables - Messages

• Message number: 011

• Message text: Invoice cleared; a dispute case is only created for open invoices

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDMO_PR_MSG011 - Invoice cleared; a dispute case is only created for open invoices ?

  The SAP error message FDMO_PR_MSG011 indicates that an invoice has been cleared, and as a result, a dispute case cannot be created for it. This message typically arises in the context of the SAP Dispute Management module, which is used to manage and resolve disputes related to invoices.
  Cause:
  
  Cleared Invoice: The primary cause of this error is that the invoice in question has already been cleared or paid. Dispute Management is designed to handle open invoices that have discrepancies or issues that need resolution.
  Invoice Status: The status of the invoice is likely set to "cleared" or "paid," which means it is no longer eligible for dispute processing.
  Configuration Settings: There may be specific configuration settings in the SAP system that dictate how disputes are managed, including which invoices can be disputed.
  
  Solution:
  
  Check Invoice Status: Verify the status of the invoice in question. If it is cleared, you will not be able to create a dispute case for it. You may need to address the issue through other means, such as adjusting the payment or correcting the invoice.
  Create Dispute for Open Invoices: If there are other invoices that are still open and have discrepancies, focus on those invoices to create a dispute case.
  Review Configuration: If you believe that the invoice should be eligible for a dispute, review the configuration settings in SAP Dispute Management to ensure that they align with your business processes.
  Consult Documentation: Refer to SAP documentation or help resources for further guidance on managing disputes and understanding the specific error messages.
  Contact Support: If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  Related Information:
  
  SAP Dispute Management: This module is part of the SAP Financial Supply Chain Management (FSCM) suite and is used to manage disputes related to customer invoices.
  Invoice Management: Understanding how invoices are processed and cleared in your SAP system can help prevent similar issues in the future.
  Error Handling: Familiarize yourself with common error messages in SAP and their resolutions to improve efficiency in handling disputes and other financial processes.
  
  By addressing the root cause of the error and following the suggested solutions, you should be able to manage your invoices and disputes more effectively.