How To Fix FDM_GENERAL209 - Dispute case was deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_GENERAL - FSCM-DM Integration: Interface Layer

• Message number: 209

• Message text: Dispute case was deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_GENERAL209 - Dispute case was deleted ?

  The SAP error message FDM_GENERAL209 indicates that a dispute case has been deleted, which means that the system cannot find the dispute case you are trying to access or process. This error typically occurs in the context of SAP's Financial Dispute Management (FDM) module.
  Cause:
  
  Deletion of Dispute Case: The most straightforward cause is that the dispute case you are trying to work with has been deleted from the system. This could happen due to user action or as part of a data cleanup process.
  Data Synchronization Issues: If your system is integrated with other systems, there may be synchronization issues that lead to discrepancies in the data.
  User Permissions: In some cases, the user may not have the necessary permissions to view or access the dispute case, leading to confusion about its status.
  
  Solution:
  
  Verify Existence: Check the database or the relevant transaction to confirm whether the dispute case still exists. You can do this by searching for the case using its ID or other identifying information.
  Check Deletion Logs: If the case has been deleted, check the deletion logs or audit trails to understand when and why it was deleted. This can help in determining if it was an error or part of a legitimate process.
  Restore the Case: If the case was deleted in error and you have the necessary backups or logs, you may be able to restore it. Consult with your SAP Basis or technical team for assistance in restoring deleted records.
  Permissions Review: Ensure that the user has the appropriate permissions to access the dispute case. If not, work with your SAP security team to adjust the permissions.
  Consult Documentation: Review SAP documentation or support notes related to the FDM module for any specific guidance on handling this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the FDM module and this specific error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to dispute management, such as FDM_DISPUTE or others that may help in managing dispute cases.
  User Training: Ensure that users are trained on how to properly manage dispute cases, including how to avoid accidental deletions and how to handle cases that may need to be restored.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.