How To Fix FDM_COLLECTION039 - Dunning notice by fax to &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 039

• Message text: Dunning notice by fax to &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION039 - Dunning notice by fax to &1 &2 ?

  The SAP error message FDM_COLLECTION039 typically indicates an issue related to the dunning process, specifically when attempting to send a dunning notice via fax. The message format suggests that it is trying to send a dunning notice to a specific customer (represented by &1 and &2, which are placeholders for the customer number and name).
  Cause:
  
  Missing Fax Number: The customer master data may not have a valid fax number entered.
  Incorrect Configuration: The dunning process may not be correctly configured to send notices via fax.
  Fax Transmission Issues: There could be issues with the fax server or the connection to the fax service.
  Authorization Issues: The user may not have the necessary authorizations to send faxes.
  Dunning Procedure Settings: The dunning procedure may not be set up to allow fax notifications.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or FD03 for company code data).
  Ensure that a valid fax number is entered in the communication section.
  
  
  
  Review Dunning Configuration:
  
  Check the dunning procedure settings in the configuration (transaction code OBD2).
  Ensure that the dunning notice is configured to be sent via fax.
  
  
  
  Verify Fax Server Configuration:
  
  Ensure that the fax server is properly configured and operational.
  Check if the SAP system can communicate with the fax server.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to send faxes. This can be checked in the user roles and profiles.
  
  
  
  Test Fax Functionality:
  
  Perform a test to see if other faxes can be sent successfully from the SAP system to rule out broader issues with fax transmission.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Dunning Process: The dunning process in SAP is used to remind customers of overdue payments. It can be configured to send reminders via various channels, including mail, fax, and email.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F150 (Dunning) for processing dunning runs and SOST for monitoring the status of sent messages.
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the FDM_COLLECTION039 error message.