How To Fix FDM_COLLECTION030 - > Document &1/&2/&3 will not be dunned until &4 due to promise to pay

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 030

• Message text: > Document &1/&2/&3 will not be dunned until &4 due to promise to pay

trados = fn

What causes this issue?

For the invoice of the item &V1&/&V2&/&V3&, there is a promise to pay
that can be kep
t by &V4& (taking into account the tolerance days defined in
<DS:TRAN.FDM_CUST05>Customizing</>).

System Response

Since you have entered a dunning block in
<DS:TRAN.FDM_CUST05>Customizing</> and thereby activa
ted the integration of the promise to pay with dunning, no dunning
notice is created for the item specified until &V4&.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION030 - > Document &1/&2/&3 will not be dunned until &4 due to promise to pay ?

  The SAP error message FDM_COLLECTION030 indicates that a specific document (invoice or receivable) will not be dunned (i.e., will not be pursued for payment) until a specified date due to a "promise to pay" arrangement. This typically occurs in the context of accounts receivable management and collections.
  Cause:
  The error message is triggered when:
  
  A customer has made a promise to pay for the outstanding invoice.
  The promise to pay is recorded in the system, which prevents the system from dunning the customer until the agreed-upon date.
  The document in question is still within the timeframe of the promise to pay, meaning that the system respects this arrangement and will not initiate collection activities until the specified date has passed.
  
  Solution:
  To resolve this issue, you can consider the following steps:
  
  
  Review the Promise to Pay: Check the details of the promise to pay in the system. Ensure that the promise is valid and that the date set for dunning is appropriate.
  
  
  Communicate with the Customer: If necessary, reach out to the customer to confirm their intention to pay and to discuss any potential changes to the payment arrangement.
  
  
  Adjust the Promise to Pay: If the customer has paid or if the promise to pay needs to be modified, you can update or remove the promise to pay in the system. This will allow the dunning process to proceed.
  
  
  Wait for the Dunning Date: If the promise to pay is still valid and the date has not yet arrived, you may need to wait until the specified date before attempting to dunn the customer.
  
  
  Check Configuration: Ensure that the dunning configuration in your SAP system is set up correctly to handle promises to pay and that it aligns with your company's policies.
  
  
  Related Information:
  
  Dunning Process: The dunning process in SAP involves sending reminders to customers for overdue payments. It is essential to manage this process carefully to maintain good customer relationships while ensuring timely payments.
  Accounts Receivable Management: Understanding how promises to pay are recorded and managed in the accounts receivable module can help prevent similar issues in the future.
  SAP Documentation: Refer to SAP's official documentation or help resources for more detailed information on managing promises to pay and the dunning process.
  
  If you continue to experience issues or if the situation is complex, it may be beneficial to consult with your SAP support team or a financial consultant familiar with your specific SAP configuration.