How To Fix FDM_COLLECTION002 - Customer &1 is currently being processed by user &2, only display poss.

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 002

• Message text: Customer &1 is currently being processed by user &2, only display poss.

What causes this issue?

DEFINE &USER& = &V2&
INCLUDE BADI_IMPLEMENTATION OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION002 - Customer &1 is currently being processed by user &2, only display poss. ?

  The SAP error message FDM_COLLECTION002 indicates that a specific customer (denoted by &1) is currently being processed by another user (denoted by &2). This means that the system has locked the customer record for editing, and you can only view the information related to that customer at this time.
  Cause:
  
  Record Locking: In SAP, when a user is editing a record, the system locks that record to prevent other users from making changes simultaneously. This is to ensure data integrity and avoid conflicts.
  Concurrent Access: Another user is currently working on the same customer record, which prevents you from making any changes until that user has finished their task.
  
  Solution:
  
  Wait for Release: The simplest solution is to wait until the other user (user &2) has completed their processing of the customer record. Once they finish and exit the transaction, the lock will be released, and you will be able to edit the record.
  Check with the User: If you know who the user is, you can communicate with them to see if they can finish their work quickly or if they can release the lock.
  Use Display Mode: If you need to view the customer information urgently, you can proceed in display mode. This allows you to see the data without making any changes.
  Transaction Monitoring: If this issue occurs frequently, consider monitoring the transactions that are locking the records. You can use transaction codes like SM12 (to view and manage locks) to see which users are holding locks on specific records.
  System Administration: If the lock persists for an unusually long time, it may be necessary for a system administrator to investigate further. They can check for any issues with the user session or potentially release the lock if it is stuck.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view locks), SM21 (to check system logs), and SU01 (to manage user accounts).
  User Communication: Establish a protocol for users to communicate when they are working on critical records to minimize conflicts.
  Training: Ensure that users are trained on how to properly exit transactions to release locks and avoid leaving records in a locked state.
  
  By following these steps, you should be able to address the FDM_COLLECTION002 error effectively.