How To Fix FDM_COLL_01019 - Data for customers who are not direct payers is deleted

FDM_COLL_01019 - Overview

• Message type: E = Error

• Message class: FDM_COLL_01 - Messages in Collections Management

• Message number: 019

• Message text: Data for customers who are not direct payers is deleted

trados = fn

What causes this issue?

In Customizing, a change was made in company code &V1&. Now, only direct
payers are to be considered in Collections Management.

System Response

Data of customers in company code &V1& who are not direct payers is
deleted in Collections Management.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

FDM_COLL_01019 - Details

• The SAP error message FDM_COLL_01019 indicates that data for customers who are not direct payers has been deleted. This error typically arises in the context of the Financial Data Management (FDM) module, particularly when dealing with collections and disbursements.
  
  Cause:
  
  Customer Classification: The error usually occurs when the system attempts to process data for customers that are classified as non-direct payers. Non-direct payers are customers who do not make payments directly to the organization but rather through intermediaries or other means.
  Data Deletion: The specific data related to these customers may have been deleted due to data management processes, such as data archiving or cleanup routines that remove records for non-direct payers.
  
  Configuration Issues: There may be configuration settings in the FDM module that dictate how customer data is handled, leading to the deletion of records for non-direct payers.
  
  
  Solution:
  
  Check Customer Status: Verify the status of the customers in question. Ensure that they are correctly