How To Fix FDM_COLL_01019 - Data for customers who are not direct payers is deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLL_01 - Messages in Collections Management

• Message number: 019

• Message text: Data for customers who are not direct payers is deleted

trados = fn

What causes this issue?

In Customizing, a change was made in company code &V1&. Now, only direct
payers are to be considered in Collections Management.

System Response

Data of customers in company code &V1& who are not direct payers is
deleted in Collections Management.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLL_01019 - Data for customers who are not direct payers is deleted ?

  The SAP error message FDM_COLL_01019 indicates that data for customers who are not direct payers has been deleted. This error typically arises in the context of the Financial Data Management (FDM) module, particularly when dealing with collections and disbursements.
  Cause:
  
  Customer Classification: The error usually occurs when the system attempts to process data for customers that are classified as non-direct payers. Non-direct payers are customers who do not make payments directly to the organization but rather through intermediaries or other means.
  Data Deletion: The specific data related to these customers may have been deleted due to data management processes, such as data archiving or cleanup routines that remove records for non-direct payers.
  Configuration Issues: There may be configuration settings in the FDM module that dictate how customer data is handled, leading to the deletion of records for non-direct payers.
  
  Solution:
  
  Check Customer Status: Verify the status of the customers in question. Ensure that they are correctly classified as direct or non-direct payers in the system.
  Data Recovery: If the data has been deleted unintentionally, check if there is a backup or archive from which the data can be restored.
  Review Configuration: Examine the configuration settings in the FDM module to ensure that they align with your business processes. Adjust settings if necessary to prevent the deletion of important customer data.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling this error message. There may be patches or updates available that address this issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide insights based on the specific version of SAP you are using and any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on best practices for managing customer data in the FDM module.
  User Forums: Engage with SAP user communities or forums where other users may have encountered similar issues and can share their solutions or workarounds.
  Training and Documentation: Ensure that users involved in data management are trained on the implications of customer classifications and the importance of maintaining accurate records in the FDM module.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to prevent it from occurring in the future.