How To Fix FDM_COLL_01012 - Dunning level &1 of dunning procedure &1 is not defined as an exception

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLL_01 - Messages in Collections Management

• Message number: 012

• Message text: Dunning level &1 of dunning procedure &1 is not defined as an exception

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLL_01012 - Dunning level &1 of dunning procedure &1 is not defined as an exception ?

  The SAP error message FDM_COLL_01012 indicates that there is an issue with the configuration of the dunning procedure in the SAP system. Specifically, it states that a certain dunning level is not defined as an exception in the dunning procedure. This can prevent the system from processing dunning notices correctly.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Dunning Procedure Configuration: The dunning level specified in the error message is not set up correctly in the dunning procedure configuration. This means that the system does not recognize this level as an exception, which is necessary for the dunning process to proceed.
  Missing Exception Definition: The dunning level may not have been defined as an exception in the dunning procedure settings, which is required for certain business scenarios (e.g., when a customer has a specific reason for not paying).
  Incorrect Dunning Level Assignment: The dunning level may not be assigned properly to the customer account or the dunning procedure.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Dunning Procedure Configuration:
  
  Go to the SAP transaction code OBD2 (Dunning Procedure).
  Select the relevant dunning procedure and check the configuration for the dunning levels.
  Ensure that the dunning level mentioned in the error message is defined and that it is marked as an exception if required.
  
  
  
  Define Exception for Dunning Level:
  
  If the dunning level is not defined as an exception, you will need to modify the dunning procedure settings to include it as an exception.
  This can typically be done in the same configuration area where you check the dunning levels.
  
  
  
  Review Customer Master Data:
  
  Check the customer master data (transaction code FD03) to ensure that the correct dunning procedure is assigned to the customer.
  Verify that the customer account is set up correctly and that there are no inconsistencies.
  
  
  
  Test the Dunning Process:
  
  After making the necessary changes, run the dunning process again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to SAP documentation or consult with your SAP support team for guidance.
  
  
  
  Related Information:
  
  Dunning Levels: Dunning levels are stages in the dunning process that determine how overdue payments are handled. Each level can have different rules and actions associated with it.
  Dunning Procedures: These are defined in the SAP system to automate the process of reminding customers about overdue payments. Each procedure can have multiple levels, and each level can have specific settings.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on configuring dunning procedures.
  
  By following these steps, you should be able to resolve the FDM_COLL_01012 error and ensure that your dunning process functions correctly.