How To Fix FDM_COLL_01010 - No payments exist for customer &1 in company code &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLL_01 - Messages in Collections Management

• Message number: 010

• Message text: No payments exist for customer &1 in company code &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLL_01010 - No payments exist for customer &1 in company code &2 ?

  The SAP error message FDM_COLL_01010 indicates that there are no payments available for a specific customer in a given company code. This error typically arises in the context of financial processes, particularly in accounts receivable or collections management.
  Cause:
  
  No Open Items: The customer may not have any open items or outstanding invoices that require payment.
  Incorrect Customer or Company Code: The customer number or company code specified in the transaction may be incorrect.
  Payment Status: Payments may have already been processed or cleared, leaving no outstanding payments.
  Data Synchronization Issues: There may be a delay or issue in data synchronization between different modules or systems.
  Configuration Issues: There could be configuration settings in the financial module that are affecting the visibility of payments.
  
  Solution:
  
  Verify Customer and Company Code: Check that the customer number and company code entered in the transaction are correct.
  Check Open Items: Use transaction codes like FBL5N (Customer Line Item Display) to check if there are any open items for the customer in the specified company code.
  Review Payment History: Look into the payment history for the customer to see if payments have already been made or if there are any cleared items.
  Data Refresh: If there are data synchronization issues, consider refreshing the data or running any necessary background jobs to update the information.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to ensure that the settings for accounts receivable and payment processing are correctly configured.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FBL5N: Customer Line Item Display
  F-28: Post Incoming Payments
  F-32: Clear Customer
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for accounts receivable and payment processing to understand the expected behavior and configurations.
  
  If the problem continues after following these steps, it may be beneficial to engage with your SAP support team or consult SAP community forums for further assistance.