How To Fix FDM_AR_CUST023 - Down payment requests are included in the worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR_CUST - FSCM-DM: Dispute Management Customizing (AR Process Integ.)

• Message number: 023

• Message text: Down payment requests are included in the worklist

What causes this issue?

You created an entry, and set the indicator <LS>Relevant</> for it.

System Response

Down payment requests are included in the worklist from now on, and
displayed in the receivables list (implicit activation).

How to fix this error?

If down payment requests should not be included in the worklist, you
have to create entries for all down payment request special G/L
indicators, and set the <LS>Exc.</> indicator (<DS:DE.FDM_SGL_EXCL_LIST>
Exclude Down Payment Requests from Worklist</>).
You can find additional information in the <DS:SIMG.V_T074U_FDM_REL_DC>
Customizing Documentation</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR_CUST023 - Down payment requests are included in the worklist ?

  The SAP error message FDM_AR_CUST023 indicates that down payment requests are included in the worklist, which typically means that the system has identified that there are down payment requests that need to be addressed before proceeding with the transaction or process you are attempting to execute.
  Cause:
  
  Down Payment Requests: The error arises when there are existing down payment requests that have not been processed or cleared. This could be due to pending approvals, incomplete documentation, or other reasons that prevent the down payment from being finalized.
  Configuration Issues: There may be configuration settings in the Financial Data Management (FDM) module that are not aligned with the current business processes, leading to the inclusion of down payment requests in the worklist.
  Incomplete Transactions: If a transaction related to a down payment has not been completed or is in a pending state, it may trigger this error.
  
  Solution:
  
  Review Down Payment Requests: Check the worklist for any down payment requests that are pending. You can do this by navigating to the relevant transaction or report that lists down payment requests.
  Process Pending Requests: If there are down payment requests that need to be processed, ensure that they are completed. This may involve approving, rejecting, or finalizing the requests as necessary.
  Clear Worklist: Once the down payment requests are processed, refresh the worklist to see if the error persists. The worklist should no longer include the down payment requests if they have been handled correctly.
  Configuration Check: If the issue continues, review the configuration settings in the FDM module to ensure they are set up correctly. This may involve consulting with your SAP administrator or a functional consultant.
  Consult Documentation: Refer to SAP documentation or support notes related to FDM and down payment processing for any specific guidelines or troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Item Display), FBL3N (G/L Account Line Item Display), or FBL5N (Customer Line Item Display) to check for related transactions.
  SAP Notes: Check SAP Notes for any known issues or patches related to the FDM module and down payment processing.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to process down payments and access the worklist.
  
  If the problem persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.