How To Fix FDM_AR255 - Internal error: Zero balance error

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 255

• Message text: Internal error: Zero balance error

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR255 - Internal error: Zero balance error ?

  The SAP error message FDM_AR255, which states "Internal error: Zero balance error," typically occurs in the context of the Financial Data Management (FDM) module, particularly when dealing with accounts receivable (AR) transactions. This error indicates that there is an inconsistency or issue with the balance of a financial transaction, often related to the processing of invoices, payments, or adjustments.
  Causes:
  
  Data Integrity Issues: There may be inconsistencies in the data, such as missing or incorrect entries in the database that lead to a zero balance when one is expected.
  Configuration Errors: Incorrect configuration settings in the FDM module or related financial settings can lead to this error.
  Transaction Processing Errors: Errors during the posting of transactions, such as invoices or payments, can result in a zero balance error.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may not handle certain scenarios correctly, leading to this error.
  System Bugs: There may be bugs in the version of SAP you are using that could cause this error under specific conditions.
  
  Solutions:
  
  Check Data Integrity: Review the relevant transactions and ensure that all necessary data is correctly entered and balanced. Look for any missing entries or discrepancies.
  Review Configuration Settings: Verify the configuration settings in the FDM module and ensure they are set up correctly. This includes checking account settings, posting rules, and any related parameters.
  Analyze Transaction Logs: Check the transaction logs for any errors or warnings that occurred during the posting process. This can provide insights into what went wrong.
  Test with Sample Data: If possible, replicate the issue with sample data to identify the specific conditions that trigger the error.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. There may be known issues and fixes available.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, steps to reproduce the error, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the FDM module, such as F-28 (Post Incoming Payments) or F-32 (Clear Customer).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for the FDM module to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to diagnose and resolve the FDM_AR255 error effectively.