How To Fix FDM_AR031 - Dispute case was changed

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 031

• Message text: Dispute case was changed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR031 - Dispute case was changed ?

  The SAP error message FDM_AR031, which states "Dispute case was changed," typically occurs in the context of the SAP Dispute Management module. This error indicates that the dispute case you are trying to process has been modified since it was last accessed, which can prevent further actions from being taken on it.
  Cause:
  
  Concurrent Modifications: The dispute case may have been updated by another user or process while you were trying to access it.
  Data Integrity: Changes in the underlying data (e.g., changes in the invoice, payment, or customer data related to the dispute) can trigger this error.
  Session Timeout: If your session has timed out or if you have navigated away from the dispute case and returned, the system may detect changes.
  
  Solution:
  
  Refresh the Data: Try refreshing the dispute case screen to load the latest data. This can often resolve the issue if the changes are minor.
  Reopen the Dispute Case: Close the current dispute case and reopen it to ensure you are working with the most recent version.
  Check for Updates: If you are working in a multi-user environment, check with your team to see if someone else has made changes to the dispute case.
  Review Change Logs: If available, review the change logs for the dispute case to understand what modifications were made and by whom.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling dispute cases to ensure compliance with processes.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the FDM_AR031 error.
  User Permissions: Ensure that you have the necessary permissions to access and modify the dispute case.
  Training: If you are new to SAP Dispute Management, consider undergoing training to better understand how to manage dispute cases effectively.
  
  By following these steps, you should be able to address the FDM_AR031 error and continue working with dispute cases in SAP.