How To Fix FDM_AR020 - Dispute case &1 is possible hit for item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 020

• Message text: Dispute case &1 is possible hit for item &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR020 - Dispute case &1 is possible hit for item &2 ?

  The SAP error message FDM_AR020 indicates that there is a potential dispute case associated with a specific item in the Accounts Receivable module. This message typically arises in the context of managing disputes or claims related to customer invoices or payments.
  Cause:
  The error message is triggered when the system identifies that there is an existing dispute case that may be relevant to the item being processed. This could happen for several reasons, including:
  
  Existing Dispute Case: There is already a dispute case created for the item in question, which may need to be resolved before further processing can occur.
  Data Entry Issues: Incorrect or incomplete data entry may lead to the system flagging the item as having a dispute.
  Configuration Settings: The system may be configured to automatically check for disputes when processing certain transactions.
  
  Solution:
  To resolve the FDM_AR020 error, you can take the following steps:
  
  
  Review Existing Dispute Cases:
  
  Check if there is an existing dispute case for the item mentioned in the error message. You can do this by navigating to the dispute management module and searching for the dispute case using the case number or item number.
  
  
  
  Resolve the Dispute:
  
  If a dispute case exists, work on resolving it. This may involve communication with the customer, reviewing documentation, or making necessary adjustments in the system.
  
  
  
  Check Data Entry:
  
  Ensure that all relevant data for the item is entered correctly. Look for any discrepancies or missing information that could be causing the system to flag the item.
  
  
  
  Consult Configuration Settings:
  
  If you have access to system configuration, check the settings related to dispute management. Ensure that the system is configured correctly to handle disputes as per your organization's requirements.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FDM_DISPUTE for managing disputes and FBL5N for displaying customer line items.
  Documentation: Review SAP documentation related to dispute management and accounts receivable processes to understand best practices and troubleshooting steps.
  User Roles: Ensure that you have the appropriate user roles and permissions to access dispute management functionalities in SAP.
  
  By following these steps, you should be able to address the FDM_AR020 error and continue with your accounts receivable processes.