How To Fix FDM_AR021 - Item &2 was automatically assigned to dispute case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 021

• Message text: Item &2 was automatically assigned to dispute case &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR021 - Item &2 was automatically assigned to dispute case &1 ?

  The SAP error message FDM_AR021 indicates that an item (in this case, identified by &2) has been automatically assigned to a dispute case (identified by &1). This message typically arises in the context of the SAP Dispute Management module, which is used to manage disputes related to accounts receivable.
  Cause:
  
  Automatic Assignment: The system has rules or configurations that automatically assign certain items to dispute cases based on predefined criteria. This could be due to discrepancies in payment, invoice issues, or other reasons that trigger a dispute.
  Configuration Settings: The automatic assignment may be a result of specific settings in the dispute management configuration, such as thresholds for payment discrepancies or specific customer settings.
  Data Issues: There may be issues with the data related to the invoice or payment that triggered the automatic assignment.
  
  Solution:
  
  Review Dispute Case: Check the details of the dispute case &1 to understand why item &2 was assigned. This can provide insights into the underlying issue.
  Analyze Configuration: Review the configuration settings in the SAP Dispute Management module to see if the automatic assignment rules need adjustment. This may involve:
  
  Checking the dispute case types and their criteria.
  Reviewing the settings for automatic assignment of items to dispute cases.
  
  
  Correct Data Issues: If the assignment was due to data discrepancies, correct any errors in the invoice or payment data that may have led to the dispute.
  Manual Intervention: If necessary, you can manually reassign the item or resolve the dispute if it was incorrectly assigned.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FDM_DISPUTE: To manage disputes.
  FBL1N/FBL5N: To view line items for vendors/customers.
  
  
  Documentation: Refer to SAP documentation for Dispute Management for detailed guidance on configuration and management of disputes.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or bugs related to this error message.
  
  If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in Dispute Management.