How To Fix FD585 - Customer will be determined without comparison with worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: FD - EDI Messages in FI

• Message number: 585

• Message text: Customer will be determined without comparison with worklist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FD585 - Customer will be determined without comparison with worklist ?

  The SAP error message FD585 ("Customer will be determined without comparison with worklist") typically occurs in the context of the SAP Financial Accounting (FI) module, particularly when dealing with customer master data and payment processing. This message indicates that the system is unable to find a match for the customer in the worklist, and as a result, it will proceed to determine the customer without using the worklist for comparison.
  Causes:
  
  Missing or Incorrect Data: The customer data in the transaction may be incomplete or incorrect, leading to the inability to find a match in the worklist.
  Worklist Configuration: The worklist may not be properly configured or may not contain the relevant customer data.
  Customer Master Data Issues: The customer master data may not be set up correctly, or the customer may not exist in the system.
  Transaction Type: The type of transaction being processed may not be compatible with the worklist functionality.
  
  Solutions:
  
  Check Customer Data: Verify that the customer data entered in the transaction is correct and complete. Ensure that the customer number, name, and other relevant details are accurate.
  Review Worklist Configuration: Check the configuration of the worklist to ensure it is set up correctly and contains the necessary customer data.
  Update Customer Master Data: If the customer does not exist, create the customer master record. If it exists but is incomplete, update the necessary fields.
  Transaction Review: Ensure that the transaction type being processed is appropriate for the worklist functionality. If not, consider using a different transaction type or process.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the error message and its context.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide insights into specific bugs or configuration issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD01 (Create Customer), FD02 (Change Customer), and FD03 (Display Customer) to manage customer master data effectively.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify customer data and worklist settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.