How To Fix FBZI417 - OFX code 2010: Bank account of the payment recipient is closed

SAP Error Message - Details

• Message type: E = Error

• Message class: FBZI - Payments via Internet

• Message number: 417

• Message text: OFX code 2010: Bank account of the payment recipient is closed

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The OFX partner returned code 2010 (payee bank account closed). Verify
payee bank account.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FBZI417 - OFX code 2010: Bank account of the payment recipient is closed ?

  The SAP error message FBZI417 with OFX code 2010 indicates that the bank account of the payment recipient is closed. This error typically arises during the processing of payment transactions, such as when attempting to execute a payment run or when processing a payment document.
  Cause:
  The primary cause of this error is that the bank account associated with the payment recipient (vendor or customer) has been marked as closed in the system. This can happen for several reasons, including:
  
  The vendor or customer has closed their bank account.
  The bank account details were updated, but the old account was not properly deactivated.
  There may be a data entry error where the wrong bank account is being referenced.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Bank Account Status:
  
  Check the vendor or customer master data to confirm the status of the bank account. You can do this by navigating to the vendor or customer master record in SAP (transaction codes such as XK03 for vendors or FD03 for customers).
  Ensure that the bank account is active and not marked as closed.
  
  
  
  Update Bank Account Information:
  
  If the bank account is indeed closed, you will need to update the vendor or customer master data with the correct, active bank account information.
  Use transaction codes XK02 for vendors or FD02 for customers to make the necessary changes.
  
  
  
  Check Payment Program Configuration:
  
  Ensure that the payment program is correctly configured to handle the payment methods and bank accounts being used.
  
  
  
  Test Payment Run:
  
  After making the necessary updates, try to execute the payment run again to see if the error persists.
  
  
  
  Consult with the Vendor/Customer:
  
  If you are unsure about the status of the bank account, it may be helpful to consult with the vendor or customer to confirm their current banking details.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XK03: Display Vendor Master Data
  XK02: Change Vendor Master Data
  FD03: Display Customer Master Data
  FD02: Change Customer Master Data
  
  
  
  Payment Program Configuration:
  
  Review the configuration settings for the payment program in transaction FBZP to ensure that all parameters are set correctly.
  
  
  
  Documentation:
  
  Refer to SAP documentation or help files for more detailed information on handling payment transactions and managing vendor/customer master data.
  
  
  
  By following these steps, you should be able to resolve the FBZI417 error and successfully process your payment transactions.