How To Fix FB809 - Address could not be determined for customer &; no output

SAP Error Message - Details

• Message type: E = Error

• Message class: FB - Batch Programs

• Message number: 809

• Message text: Address could not be determined for customer &; no output

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FB809 - Address could not be determined for customer &; no output ?

  The SAP error message FB809 indicates that the system could not determine an address for a customer, which is necessary for processing certain transactions, such as printing invoices or sending notifications. This error typically arises in the context of financial transactions, particularly when dealing with customer accounts.
  Cause:
  
  Missing Address Data: The customer master record may not have a valid address maintained. This can happen if the address fields are left blank or incorrectly filled.
  Incorrect Customer Number: The customer number provided in the transaction may be incorrect or does not exist in the system.
  Data Inconsistencies: There may be inconsistencies in the customer data, such as missing country codes or postal codes.
  Inactive Customer: The customer account may be inactive or blocked, which can prevent the system from retrieving the address.
  Output Determination Issues: The output type for the document may not be correctly configured, leading to issues in determining the address.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code FD03 for display).
  Verify that the address fields (street, city, postal code, country) are filled out correctly.
  Ensure that the customer is active and not blocked.
  
  
  
  Correct Customer Number:
  
  Double-check the customer number used in the transaction to ensure it is correct.
  
  
  
  Review Output Configuration:
  
  Check the output type configuration in the relevant transaction (e.g., invoice).
  Ensure that the output type is correctly set up to determine the address.
  
  
  
  Maintain Address:
  
  If the address is missing, you can maintain it using transaction code FD02 (change customer master data) or XD02 (change customer master data for all company codes).
  
  
  
  Test Output:
  
  After making the necessary changes, try to execute the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  FD03: Display Customer Master Data
  FD02: Change Customer Master Data
  XD02: Change Customer Master Data for all company codes
  
  
  Output Types: Familiarize yourself with the output types relevant to your transactions, as they can affect how addresses are determined.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  If the problem persists after checking the above points, it may be necessary to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.