How To Fix FARR_MSG_CUSTOM837 - Item &1: The quantity unit in invoice does not match with the orig. item

SAP Error Message - Details

• Message type: E = Error

• Message class: FARR_MSG_CUSTOM - Customizable Messages for Revenue Accounting

• Message number: 837

• Message text: Item &1: The quantity unit in invoice does not match with the orig. item

What causes this issue?

You try to transfer invoice RAIs. But the quantity unit of this RAI
differs from the quantity unit of the corresponding order RAI.

System Response

Invoice RAI remains in raw status.

How to fix this error?

The quantity unit of the invoice and order RAI should be the same. You
should update the quantity unit in the source system and generate new
RAIs.
In some specific cases is the difference in quantity unit between order
RAI and invoice RAI allowed. In such case you can deactivate this error
message in transaction OBA5.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FARR_MSG_CUSTOM837 - Item &1: The quantity unit in invoice does not match with the orig. item ?

  The SAP error message FARR_MSG_CUSTOM837 indicates that there is a mismatch between the quantity unit specified in the invoice and the original item’s quantity unit in the system. This error typically occurs in the context of financial accounting and asset accounting, particularly when dealing with invoices related to asset transactions.
  Cause:
  
  Unit of Measure Mismatch: The unit of measure (UoM) used in the invoice does not match the unit of measure defined for the original item in the system. For example, if the original item is defined in "pieces" but the invoice is trying to process it in "boxes," this error will occur.
  Incorrect Invoice Entry: The user may have incorrectly entered the quantity unit while creating the invoice.
  Configuration Issues: There may be configuration issues in the material master or invoice processing settings that lead to this mismatch.
  
  Solution:
  
  Check the Original Item: Verify the unit of measure defined for the original item in the material master or asset master record. Ensure that it is correct and matches the expected unit of measure.
  Review the Invoice: Check the invoice details to ensure that the quantity unit entered matches the unit of measure of the original item. If there is a discrepancy, correct the invoice entry.
  Adjust Configuration: If the issue is recurring, review the configuration settings in the SAP system related to units of measure. Ensure that the settings allow for the correct handling of units in invoices.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling unit of measure issues in your version of SAP.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like MM03 (Display Material), FB60 (Enter Incoming Invoice), or F-43 (Enter Vendor Invoice) to check and correct the relevant entries.
  Unit of Measure Configuration: Review the configuration settings in SPRO (SAP Project Reference Object) under the relevant sections for material management or asset accounting.
  Documentation: SAP Help Portal and community forums can provide additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the error and ensure that the invoice processing aligns with the original item specifications.