How To Fix FARR_FOUNDATION558 - Customer &1, comp. code &2: ongoing business exists

SAP Error Message - Details

• Message type: E = Error

• Message class: FARR_FOUNDATION - Revenue Accounting - Foundation

• Message number: 558

• Message text: Customer &1, comp. code &2: ongoing business exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FARR_FOUNDATION558 - Customer &1, comp. code &2: ongoing business exists ?

  The SAP error message FARR_FOUNDATION558 indicates that there is ongoing business for a specific customer and company code combination. This typically occurs in the context of financial transactions, such as asset accounting or accounts receivable, where certain operations cannot be performed because there are existing transactions or activities associated with the customer.
  Cause:
  The error is triggered when you attempt to perform an action (like closing a customer account, deleting a customer, or making certain changes) while there are still open transactions or ongoing business activities linked to that customer in the specified company code. This could include open invoices, pending payments, or other financial activities that have not been fully processed or cleared.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Open Transactions: Review the customer account for any open transactions. You can do this by navigating to the customer account in the relevant module (e.g., Accounts Receivable) and checking for any outstanding invoices, payments, or other transactions.
  
  
  Clear Open Items: If there are open items, you will need to clear them. This may involve processing payments, clearing invoices, or resolving any discrepancies.
  
  
  Review Related Documents: Check for any related documents that may be causing the ongoing business status. This could include contracts, agreements, or other financial documents that are still active.
  
  
  Consult with Relevant Departments: If you are unsure about how to proceed, consult with your finance or accounting department. They may have insights into why the customer account is still active and what steps need to be taken.
  
  
  Use Transaction Codes: Utilize relevant transaction codes to analyze the customer account. For example, you can use transaction codes like FD10N (Display Customer Balance) or FBL5N (Customer Line Item Display) to get detailed information about the customer's transactions.
  
  
  System Configuration: In some cases, the issue may be related to system configuration or settings. If you suspect this is the case, consult with your SAP Basis or technical team to review the configuration settings related to customer accounts.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to customer accounts, such as FD01 (Create Customer), FD02 (Change Customer), and FD03 (Display Customer).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions for specific scenarios.
  Documentation: Review SAP documentation or help files related to customer account management and financial transactions for further guidance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.