How To Fix F5680 - SAPoffice user &: address & does not exist in address administration

SAP Error Message - Details

• Message type: E = Error

• Message class: F5 - Document Editing

• Message number: 680

• Message text: SAPoffice user &: address & does not exist in address administration

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message F5680 - SAPoffice user &: address & does not exist in address administration ?

  The SAP error message F5680 indicates that the specified SAPoffice user and address do not exist in the address administration. This error typically occurs when trying to send an email or perform an action that requires a valid SAPoffice user address, but the system cannot find the specified user in the address administration.
  Cause:
  
  Non-existent User: The user specified in the error message does not exist in the SAP system.
  Incorrect Address: The address format may be incorrect or misspelled.
  User Not Maintained: The user may not have been properly maintained in the address administration.
  Authorization Issues: The user may not have the necessary authorizations to access the address administration.
  Data Synchronization Issues: If the system is integrated with other systems (like an LDAP directory), there may be synchronization issues.
  
  Solution:
  
  
  Check User Existence:
  
  Go to transaction code SU01 (User Maintenance) and check if the user exists.
  If the user does not exist, create a new user or correct the address.
  
  
  
  Verify Address Administration:
  
  Use transaction code SO13 (SAPoffice Address Administration) to check if the address is correctly maintained.
  Ensure that the user is listed and that the email address is correctly configured.
  
  
  
  Correct Address Format:
  
  Ensure that the email address is in the correct format (e.g., [e-mail]).
  
  
  
  Maintain User in Address Administration:
  
  If the user is not maintained, you can add the user to the address administration using transaction code SO13.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the address administration and send emails.
  
  
  
  Data Synchronization:
  
  If your SAP system is integrated with an external directory (like LDAP), ensure that the synchronization is functioning correctly and that the user data is up to date.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SO13: SAPoffice Address Administration
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to SAPoffice and user administration.
  Documentation: Refer to SAP Help documentation for more details on SAPoffice configuration and user management.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.